Switch role from Enlightened to Resistance with unknown reason?
Hi all, good day.
My friend told me he's role changed from Enlightened to Resistance with unknown reason.
When he press the "Deploy" button quickly to deploy a portal, a message box pop-up immediately and he pressed the "Yes" button. Then, he became Resistance role and didn't see any details of the message box.
He doesn't lost anything (Resonators, Power Cubes, Modifications, Portal Key ...) after became to Resistance role.
Anyone know what happen of this situation?
He wants to back to Enlightened :'(
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Did he just reach level 4?
At L4, you get a prompt asking if you want to switch factions.
This prompt should not be shown during deploying. If it did, that's a bug that needs to be fixed
This is not just a game. You need to act quickly: either contact Nia OPS (the support) or let him level up quick and recurse back. The world is not what it seems. If your friend remains in the other faction, this might lead to irreversible consequences to your friendship within coming months.
I had help on an issue just like this from @NianticCasey a year or two ago. Reach out to him.
It's a feature! This way, they can correct the 6% RES-ENL difference seen in last event so it becomes a 7% again xD
That was the level 4 question about swapping factions.... Quicky pressing "YES" is what caused this problem.
He can ask for a new swap here https://niantic.helpshift.com/a/ingress/?p=web&contact=1 -> he will keep all badges and medals, but he will be set back to lvl1 and lose the items that are not in keycapsules. Going back from 0 to 4 is only a matter of hours, and the item thing can be solved by dropping caps.
OK, got it.
So, the message box seems like the question about swapping factions that you mentioned.
But my friend was not reach level 4 (just about 80% AP of Level 3) at that time.
Anyway, he will create a new account to join ENL.
Thank you guys. 😉
He'll then need to request deletion of this one, else he'd have 2 accounts. Easier to just request a Faction Change. That way he keeps teh email he used.
Your going have to request a faction change at the ingress support area.