Black Screen + Missing Account
Hey Ingress team,
5 of my friends are having issues since late last night / early morning this AM with their accounts. @diastelo @nodashinobi @blunartick @admralsnackbar and @Draiglas have all been experiencing the same bug. All have wiped their cache and app data, all have uninstalled and reinstalled, and many have tried multiple devices. Upon loading, they have sound, but have only a black screen. If they turn their GPS off, they get the "GPS Location not found" message, but seemingly can't get the actual game map to load. All are also having authentication issues with the Intel map. Furthermore, some, but not all, are not showing up when pinged in Comm by other agents. Intermittently, some have received the message upon loading "Error loading Ingress account data", but usual behavior is black screen.
None have received an email from NIAOps about the status of their account, but all have been encouraged to submit a ticket and use the chatbot support on the support page. Some resolution would be appreciated, they'd very much like to not lose Sojurner!
Thanks in advance
Comments
AdmralSnackbar is now resolved, with all other instances being unresolved.
@NianticBrian@NianticCasey
As of this AM, all of the accounts have been restored, with @diastelo still having Intel map issues. @NianticBrian@NianticCasey
Best would be to submit a support ticket. That way Ops can investigate and reply to the persons those accounts belong to.
@Azhreia All of the agents submitted tickets/appeals.
Just wondering why a post on the forum was warranted if they've already done so
it always happen
We've tried submitting tickets, but the only responses we get are boilerplate templates about Pokémon and Wizards Unite, which is not what we're having problems with - it's Ingress. Their support staff seems to have gotten off the deep end.