[Resolved] Ingress 2.41 crashing on iOS 11, Android 5 and 6
NianticCasey Niantic › admin
edited March 2020 in App Feedback (Archive)
We are currently investigating an issue that is causing Ingress 2.41 to crash on iOS 11 and Android 5 and 6.
We are working to resolve this issue and will provide status updates here. Thanks for your patience.
Update: The iOS 11 and Android 5 and 6 crashes should be fixed in the 2.43.3 release, available now: https://community.ingress.com/en/discussion/10143/ingress-2-43-3-release-notes
Post edited by NianticCasey on
Thank you @NianticCasey
Great. Hope it get fixed soon. Thanks! 😊
Good to know. Hope it gets fixed soon. Thanks!
Android 5 and 6?
That is a significant problem, if people are using mobiles that old.
I started Ingress on Xcover 2 and switched to Moto 3 (3G) and I've used that Moto since.
Xcover 2 cost 177 euros 2014 and Moto 3 cost 177 euros 2016.
I must say moving from Scanner [Redacted] to Ingress Prime was not very pleasant on low end smartphone. I wish I'd still be able to use Scanner [Readacted].
Looks like google update their apps. Updated laat night and lntel map wont load.
It's been 5 days? Are these systems no longer going to be supported? Is there a way to download the old version before the update? This is very disappointing.
@InvictusArya if anyone has a device that old (android 5 and 6), then they are putting themselves in a position where their personal security is at extreme risk, and are likely to have already been compromised.
My phone is running Android 6. It's not even 3 years old yet.
I am on Android 9, and i cant log in, i have Intel. I have forum comunity access. But i got this msg
I scanned four portals today and selected upload later. How do I do this now that I have Wi-Fi?
I am Resistant
Still there are some problems with loading of pictures before you click into portal details.
Ingress update 2.41.4 cannot be executed on iPhone 7 Plus IOS 11.4.1, even if entering the game, it can't be directly rolled back. Thanks!
I'm Android 6 when can we expect a fix?
With Double submits going on until the 30th, will there be anything done for users unable to access ingress due to the app crashing issue?
I was in! For 2 freaking minutes but it was working. Then I had to take a call and now it won't open again :'(
The banner was really useful when there was a widespread outage that affected most of the user base for a short time. Having a banner up constantly for long term bugs that affect a smaller portion of the user base is not helpful. Now this thread will just be where people go to complain their game isn't working. Maybe have the banner up for issues that will get solved within 3 days? I'm sure there are other solutions. Something to think about.
It will probably be supressed when they figure out the issues causing the crashing of the app on the required O/S platforms and either a patch or core app update comes out....or when other world issues are fixed such as <insert world crisis/dilemma here>
Seeing as I've been waiting for over 3 months so far for support on my issue...addressing this issue was quite quick.
The iOS 11 and Android 5 and 6 crashes should be fixed in the latest release, rolling out now: https://community.ingress.com/en/discussion/10143/ingress-2-43-3-release-notes
I forgot to mention the other side effect of keeping up a banner for a long time is that people block it out mentally and it doesn't get noticed any more than a banner ad. Agents saw some issues with the game for a while and I would see if there was a notice about lag issues and only kept seeing this same banner notice, so people stopped checking it because it wasn't related to big short term issues. Just some feedback, take it or leave it.