@ThornRenegade a refund was already issued for Order ING-39283-92069-62423, and it takes 5-10 business days for the credit to appear. If your credit card is no longer valid, I'm not sure how our team can help. My understanding is that if you lost your credit card and are issued a new one, the refund will get applied to your credit card account (not credit card number), so it should be reflected in 5-10 business days on your credit card statement. If you no longer use the credit card or issuing provider, then I think that's something you may need to follow up with with your financial institution. With the 32,000 CMU distributed to your account as well as the $15 refund already issued, is there something else you need from our team?
@lieselotte0809 I only see a free promo code redeemed for Onsite Activation (Paid) ticket on your @lieselotte0809 account. Do you have an order number, like ING-12345-12345-12345? Thank you.
@Bicky209 this should now be done, thank you for your support.
MyI also want to get my payment back because you did not fully meet the event. My order number is ING-40140-87093-82966.
@Millan972 please submit your request for a refund via the contact form at http://bit.ly/umbra-request if you haven't already, thank you.
Hi, Have all refunds been processed now? My partner and I haven’t received ours. If so, who should we contact, please? Thanks!
Hi, it probably would help to give my ticket number - please can you process the refund? Many thanks
@FinaTab no, there were several thousand refund requests and they each need to be processed manually, so this will take another week for me to finish going through. Once the refund request is issued, it will take an additional 5-10 business days for the refund to appear on your statements. Thank you for your patience.
mine will also be expiring soon, December
cause Soon (TM) may be months
I requested a refund for the anomaly, but the card I paid with is no longer valid. How can I get the 32, 000 CMU's?
Yep, refund appeared on the master account yesterday, everything is ok 👌👍
Hello. Some people from my charge room have already received a refund. The rest are not. Many use one bank. The refund form was filled out. Please tell us until what date the funds will be returned?
My order number is ING-10563-07164-83147.
Hello @NianticBrian, just want to check the refund status for ticket ING-27905-29589-80144. I requested last Oct 19. Appreciate your help on this. Thanks!
i dont have ing number and no mail i pay i play and budge i have,but i cant back my money
I still haven't got a refund on any of the requests sent... There should be 4 requests on my card.
Hey @NianticBrian could you please look into the status of refund requests from @The0neAboveAll, @Kaekaerot, @HellraiserOne & @aaronvianno. All were done on the same card, but none of the requests have come through yet. Support ticket raised by me as well.
Hey @NianticBrian could I please get an update on this?
Filled the form on 1st November but still haven't received any communication regarding the refund.
@NianticBrian is it possible to get any communication about refund? Form was filled on 20nd October 2019, now is 13 January 2020 and I didn't receive any info.