Why does Niantic support system autocloses reports of obvious spoofs and does not act?
On the 11th of October 2019 spoof account “MoratusSacas” spoofed the remote island portal “Fair Isle Map” at 2:13am CET leaving the portal grey afterwards. Short summary of this portal is that spoof accounts have been busy killing this portals for more than a dozen times already read my fore last post on this forum.
Last year Niantic made great steps by restoring links and fields both of Resistance and Enlightened to stop spoofers gaining any advantage over legit agents. After prime only even a small victory by cheater tools with the scanner got exposed and put down. Unfortunately there are still ways to spoof in prime shown below. The auto-closing of tickets to support makes the anti-spoofing war even harder and more time consuming and energy is wasted due to factions taking advantage of actions of spoofers sometimes accidentally and sometimes on purpose.
At 2:13am CET Agent MoratusSacas killed the portal on fair isle, within 3 hours traveled to Norway to **** portals in a remote area at 5:08am CET traveling time for 671km within 3 hours is 230km/h at night at very remote locations.
The day after at 1:39am CET a very remote portal in Sweden was taken by the same agent, and again on the 20th late at night 10:52pm.
Account plays in Brazil and remote portals in Sweden but after multiple support tickets closed, opened, closed by both factions we would like to see some action of Niantic!
22th october 2019 in the afternoon a blue spoofer “ksleon” killed the portal orfordness lighthouse in the middle of the (then at that time and day closed) former bomb test range of the Ministry of Defence. After this account traveled north to **** multiple green multilayers and spotted farming in Singapore the day after. This account was already spotted and reported days before due to travel times not adding up, and only killing the anchors of big fields in those actions.
28th of october 2019 a green spoofer “WessSuu90” got active and first went to some islands and just got with amazing speed to island (3 minutes) and from the island to next portal off island (8 minutes) after that the account went over the water from The Netherlands to Belgium within 15 minutes then spam-linked to the UK after a visit of ENL agents to the UK and visited the location in Orford later that afternoon, again reports were sent but all came back without spoofer banned.
29th of october a blue spoofer “mixa122133” popped up on the noordpier and killed noordpier and 7 min later zuidpier, both places with resos right on portal. Again all reports autoclosed. Then after this it just went and killed a lake portal without any problem and then traveled to the shetland isles in Scotland in 4 hours to **** an Green anchor with loads of fields connected to it.
All the cases above have obvious spoofer accounts active, and all reports were autoclosed without a banned spoofer this brings loads of anger to legit players and will take loads of pleasure away from playing this game.
We are asking if Niantic cannot see the obvious spoofs after reports from both factions and doesn’t trust their agents when reporting what can we do about this cheating? Now It feels that we are not playing Enlightened against Resistance (as the game should be) but more Enlightened together with Resistance fighting against spoofers and Niantic.