Umbra anomaly ticketing update
NianticBrian Niantic › admin
edited October 2019 in Event Support
Thank you to all agents who participated in last weekend’s Umbra anomaly series. As you may know, some agents experienced technical issues during the events, and we feel we didn’t deliver the quality experience we strived to. We’ve reviewed your anomaly feedback, and in the coming weeks, we'll distribute 32,000 CMU to all agents who paid for a Nemesis: Umbra: Onsite Activation (Paid) or Nemesis: Umbra: Offsite Activation (Paid) event ticket across all anomaly sites.
We’re also offering refunds to all agents who paid for a Nemesis: Umbra event ticket. If you’d like to request a refund, please contact us by November 30, 2019 through the following Google Form:
Thank you for your support,
The Ingress Team
Post edited by RedSoloCup on
Umbra anomaly medals are rolling out to agents now. If you choose to request a refund, that will not affect your Umbra anomaly medal. Thank you.
And refund will affect the bonus of CMU? Is the question that many people are asking to me...
I think to paid a out site ticket to give :
Medal AND double pa but I received the mail and it's write bonus 0 pa.
Please can you tell me if is normal ?
I have not much pa for 540 recharges, I know. After no make pa in FS, no double pa in anomaly. It's lot. I sure it's write on the site who I take my ticket for anomaly. But perhaps I in mistake...
As andrew said, you still elligible for CMu if you're refund.
Since Niantic is offering a refund to all participants who bought a Paid ticket as compensation for the technical issues that adversely affected both Paid and Free ticket-holding Anomaly participants (presumably equally), how would the 32k CMU (= US $19.99 in the in-game store) additional compensation not be considered taxable income for those who bought the Paid ticket in some jurisdictions?
(Assuming that the 32k CMU offer isn't extended to those who redeemed a promo code.)
Great, 32,000 CMU. But what am I suppose to do with that since I already bought all the keylockers?
Promo code users not entitled to CMU is not fair. They too experience the same issues as any paid or free participation, and some might have split the costs of the paid ticket+promo codes to have it affordable in some other regions of the world where it's not that easy to attain that amount of money.
Please also give the free participants credit as well.
Compensate the quality Niantic provided, TO EVERYONE. not just for the cost of it.
For people who paid for an Onsite Activation (Paid) or Offsite Activation (Paid) ticket, if they do nothing, they'll receive the 32,000 CMU in-app. If they choose to, perhaps because they feel the anomaly experience didn't live up to their expectations, then they can request a refund. It will not affect the 2 promo codes that were gifted to friends and family, the anomaly medal, or the CMU. It will be a useful data point as our team plans for events in the future.
This is a really good move thank you for offering people refunds. Although everyone who participated suffered the same issues.
@NianticBrian, I would like to say thank you for paid on Nemesis: Umbra: onsite and offsite Activation!!
This time, I don't need a refund, I want to contact on you and @NianticAustin and everyone, because I received my email to send on you with my email address!!
Because this time, it was the Umbra medal and TRIPLE AP POINTS or 10x AP POINTS, which is more than Double AP POINTS, Because of the HALLOWEEN-themed version of "Ingress Prime" as the AP Points must be screaming and was actually the massive points!
And this time, the countdown to Halloween night with Ingress' Passcodes in exactly 2 weeks for the very first time, like Thanksgiving, Christmas and New Year and the whole Holidays!!
So, Good Luck, agents and Happy HALLOWEENGRESS!!!
The communication is appreciated. I'm really pleased to see acknowledgement of the issues. I am frustrated however that so much damage has happened from the shift to paid tickets this round only to now refund agents. This seems an unnecessary occurrence that could have been avoided. I hope the next series clearly states ahead of time that they are or are not paid, to avoid the player angst this round created on the back of Redacted being at EOL.
I would also like to suggest that if the next round of anomalies are also paid, that you allow payment via CMU. Many people do not purchase in app items, and as such, they need to be able to spend that money on the item they chose to in the first place: Anomaly registration.
Thank you again for addressing the issues from last weekend. Communication is appreciated.
It's good you're rolling out refunds for the event given the complete dumpster fire it ended up being.
It's still not acceptable you're charging for the badge in the first place.
Cmu can go towards frackers and character badges. On that note. More Cmu items (not xmp 😅) in the store please.
Regarding paid tickets I'd gladly pay for an onsite participantion. But the choice to remove swag packs is disappointing, it's about providing value add for the participants and the physical items do that.
So perhaps have a base swag pack for all paid participants, this includes the price of participating.
You can then do a VR pack that will provide more swag.
I understand the aim for making the anomaly and swag a profitable endeavour. I do hope a balance can be found.
@NianticBrian will the CMU be distributed before the character packs are withdrawn from the store?
The acknowledgement and apology is very much appreciated. Thank you for that.
I'm glad the technical issues and the lack of level of service expected for a paid event were acknowledged. A swift response with a generous offer, thank you.
Even though being confronted with technical issues the first hour of the anomaly, it did not negatively influence the fun I had at this event. This is the reason I participate in anomaly, and my expectations were met. I will not ask for a refund.
Sorry, i filled and sent the refund form, but suddenly realized that i don't want money back, CMU is ok. What should i do in that case?
That would be my question as well.
First of all, I am grateful that again (as with field test event), Niantic listens to the feedback of the players. To be honest, I did not expect to receive CMU as compensation. In this way, I am very positively surprised about the compensation. So, thank you very much for that. Even if it is possible, I will not ask for a refund. Despite some difficulties during the anomaly, I had a very good experience and a lot of fun.
@NianticBrian mentioned that the CMU will be distributed in the coming weeks, while in another post he mentioned that the character medals will be in the store at least until the 22nd of October (if I remember correctly). So, it would seem that you can still wait a few days and see what happens. But, if you don't want to miss out on one of the current medals, you could buy them now and use the compensation for a future medal, for example.
Thanks for this communication. However it seems a bit unfair to give the paid tickets a refund AND FMU, while users of the promo code get nothing. Lots of people shared there price of a paid ticket.
May I suggest a new ironic badge called Clusterfuck? It would be stackable and only eligble for those who have been compensated on events. The price would be equal to compensation, like 32,000 CMU.
Thanks for the compensation in CMU. I've had a great day in Antwerp, so I will not claim the refund. I'd rather have Niantic using my small donation to help organizing more of these great events.
How are they to know who shared the cost of a ticket and who didn't? I gave away my codes for free. I'm sure many others could have done the same.
As moenieseuren I had a great day, but in Gothenburg, not Antwerpen. I won't claim the refund for the same reason. But for future events I'd like to weigh in:
Niantic you refund tick buyers and not code uses well some code uses like me paid thousand dollars to get to anomaly and had to put up with the same problems i think your decision is a bit rude we all had the same problems.
I found the stats regarding first to solve misleading, as they don't match internal documents distributed during anomaly.
Are they measuring 2 different things?
The temptation to read between the lines of that last part is irresistible.
This seems very generous. Sounds as though some sites had extremely difficult times. Maybe it was just too soon after turnover to 100% Prime to have an Anomaly. So maybe people can use the CMU to stockpile frackers to share benefit with friends and save up resources for a next time. Outside this comment thread most people I know are saying this was a good move.
A) Receiving the 32,000 CMU, whether or not you choose a refund, doesn't seem to me to be a very forward-looking move from an business perspective. Because people will expect similar additional compensation the next time something goes wrong. You seem generous now, next time: stingy.
B) To "compensate" the promo code players: How about, for example, a discounted one-time purchase of 32,000 CMU in the shop for the price of a full anomaly ticket (either only for promo code users or, if technically not otherwise possible, for all...) It's not exactly the same deal as for players who paid the ticket in advance, but some extra money for Niantic's Ingress bank account can't hurt.....
Anyway, despite initial technical problems, I had a lot of fun in Dresden and am looking forward to the next anomaly in Europe.
How , just how will you compensate this way, for a product that DOESN'T WORK at anomalys , first saterdays ect.
If you buy a product that works 30% or even 99% they do not deliver what you pay for.
This is what PRIME is.