Button for scan missing with updating of Ingress



  • Same problem, I comment so that if someone has a solution share it. Reinstalling previous versions is a temporary solution only.

  • DSktrDSktr ✭✭✭✭

    No,even Pixel 6 pro is w/o scanning. Also Lightship AR seems to work with Niantic ARVoyage. Scan is disabled client-side due to non-functioning client on lot of weak devices from 2.123.1+. As crash issue is now fixed,i expect scan to be enabled in 2.125*+ builds.

  • DSktrDSktr ✭✭✭✭

    Unfortunately 2.123.1 and below are old and now restricted server side.

  • @All Open up Supportticket and point to this Thread here. Maybe that helps that they solve the problem or give at least a statement. I did this some Days ago.

  • That's strange. Why does this function disappear in the newest app versions? On my tablet (samsung S6lite) can see the button, but not on my phone (Samsung A53).

  • Particularly frustrating part is that I can scan using Pokemon Go on the same device.

  • Same for me

    Device: Samsung Galaxy S23 Ultra

    Android: 13

    Newest Ingress version

    Fun fact: Portal Overscan AR works fine

  • DSktrDSktr ✭✭✭✭
    edited September 11

    Today i got overclock enabled on couch portal. The question is: why do we have overclock button if we haven't scan button? Or why overclock works but scan doesn't?

  • Same issue, scanning button missing,

    Device: Samsung Galaxy A52s

    Android: 13

    Ingress: 2.123 & 2.124

  • I'm not a master but, Is Ingress meeting Niantic requirements for Lightship?

  • Galaxy S23 Ultra also with no portal scan options. Can anyone with this device confirm if you were ever able to scan a portal? I wonder if Niantic needs to add each device individually since this is a fairly new phone.

  • Same problem:Scan button is no konger visible. Upgrade 2.142.2-eabcffb3

    Iphone 7

    IOS 15.7.8

    So longer just an Android issue

  • Same stil no button

    Oneplus nord 2 5g

    Android 13

  • starwortstarwort ✭✭✭✭✭

    Well I can scan with Android 12 so that seems to be a counterexample to the above. (Also, Ingress supports Android 8+ so they may not be targeting API level 30 although I gather you can do that and still be backwards compatible.)

  • HappyFunHappyFun ✭✭
    edited September 13

    Same issue. OnePlus 11, android 13.

    Actually, I think the problem emerged much earlier, because the mesh scanning is missing long ago.

    Post edited by HappyFun on
  • mortuusmortuus ✭✭✭✭✭

    So what is the solution, agents in my local chat are asking why they cant scan suddenly on new samsung phones?

  • Which phones still work? Huawei P30 Pro does.

  • Same problem. My device is on list of supported devices with the ar technologies but portal scan button doesn't appear. My phone is a readmi note 8 pro

  • Samsung S10e

    Can go into scanning but can't press start - non active.

    Reinstalled ingress, Google AR soft multiple times

  • Same issue, except iPhone SE should be supported….

  • My scan button disappeared about 2,5 weeks ago. My phone is Samsung A53 5G version.

  • Scanning has disappeared on my Samsung Galaxy S8 after most recent update.

  • Same problem

    Samsung Galaxy A52s 5G

    Android 13

  • On my old phone its working (Samsung Galaxy s21) but on my Samsung Galaxy s23 it did stop working after the update

  • Same issue, no "scan" button

    Device: Xiaomi Mi 9 SE

    OS: Android 11

    App version: 2.124.2-eabcffb3

    My device is not newest but 2 years ago I was able to scan portals using this device. (Also this device is still listed as supported).

  • Phone: Xiaomi redmi note 8 pro

    İssue: no scan button

    Android 11

  • SaUReiCSaUReiC ✭✭
    edited September 15

    Issue: no scan button on the latest ingress 2.124.2

    Device 1: SONY XZ Premium

    OS:Android 9 with AR Core support

    Device 2: ASUS Zenfone 10

    OS:Android 13 without AR Core support right now

  • Same issue, no scan button.

    Xiaomi 11 Lite 5G NE

    Android 11

  • grendelwulfgrendelwulf ✭✭✭✭✭

    Motorola 5G Ace

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