Scanner UI won't load after receiving a massive portal attack.

Device: ROG Phone 5s (Android 12), Galaxy S10 (Android 10), Galaxy S7 (Android 8)

Network: 4G, 5G, Wi-Fi


It has been 2 days since this problem occurred.

I have the same issue on another device, tried with a new Google account and it still won't load.

1 votes

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  • mortuusmortuus ✭✭✭✭✭

    I get this often upon fresh boot, just restart and its usually fixed for me.

  • No. I tried app reinstall, wait over 1 hours, use another device/accounts but still wont load

  • I ealized that the UI doesn't work when I go to a certain point.

    But that location is my house.

  • There's a portal far away that I haven't visited.

    But I took over that portal and maybe that's the portal in bug

  • It exists in Intel. However, if that portal is displayed within the Ingress game, the game UI will not load.

  • From a certain area, there is a divergence between where there is a clear XM border and where there is no, and there seems to be a system bug in this area.

  • Action error or Scanner communication error occurs when Power cube or XM Burster is used in the area where the error is assumed.

  • updates?

  • LcfpLcfp ✭✭✭

    Hi @Gureumi!

    I tried to open some of the portals in the area you posted through dynamic links, and they all loaded correctly.

    Are you still experiencing the same problem?

    If yes, can you please send a link to the specific portal you think is the root cause of the problem?

  • LcfpLcfp ✭✭✭
    edited June 2023

    If my theory is correct the problem was with the link between "침산동화놀이터" and "동화 놀이터". Since "동화 놀이터" has now decayed, I'm quite positive you shouldn't have anymore problems with the scanner not loading.

    Let me know if that is the case

  • GureumiGureumi ✭✭
    edited June 2023

    This. the link was destroyed because 2 portals were decayed today so UI loaded successfully

    Maybe that's the cause

    What's unusual is that three portals are overlapped in one place.

  • LcfpLcfp ✭✭✭
    edited June 2023

    That's exactly the reason why it happened. In the future I suggest to avoid linking overlapped portals with each other. You should also prevent machina to link between them, for example by avoiding to having them neutral and thus preventing to be infected by machina.

  • It's bug.

    I found out that if i set up a link on an overlapping portal, the UI will not load.

    Portal location needs to be moved.

  • Now Enemy faction agents are exploiting this bug, so when is it fixed??

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