Bug, login issue, update fail. What happened?

Today, an hour after defending several portals, I tried to start the scanner, but when loading the game I was able to select a faction and select an agent name.

I am a level 16 agent playing since the second year of Ingress.

I have already reinstalled and deleted data several times and it still happens. In a couple of starts it shows my name and level, but a couple of seconds later the animation to select faction reappears.

What should I do? Support does not give me a clear answer if I will lose my level if I select something.

I have a video showing all, but I can't charge on attachments.



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