Portal photos are now blurry in latest scanner build.

SSSputnikSSSputnik ✭✭✭✭✭

So, I just upgraded Scanner to latest version, clicked on nearest portal and watched as the image for the portal downgraded in resolution to a blurred image.

Is this some cost saving measure/intentional?

Why not communicated.

Why are we asked to submit good quality photos when you are going to just render text on plaques etc unreadable?

Does this have potential ramifications for Missions?

18 votes

Investigating · Last Updated


  • MoogModularMoogModular ✭✭✭✭✭

    Brian, I noticed the badges in the profile are also showing up a bit pixelated when selecting them.

  • KarM3LKarM3L ✭✭✭✭

    Flip side, can we have a no images setting please?

  • daawgdaawg ✭✭✭

    Field texture is also pixelated on iOS devices, seems to be working normally on Android though.

    While you’re at it, can you finally fix the proportions for zooming portal images? This is something that worked in Redacted and is still not working in Prime. I have posted a couple of bug reports about this during the past three years but no acknowledgement from NIA.

  • HopeaKotkaHopeaKotka ✭✭✭✭

    Noticed also that the badges were blurry in Android, but version 2.110.1 seems to have fixed this.

    Samsung S10+
    Android 12

  • KhatreKhatre ✭✭✭✭✭
    edited March 1

    got an update 2.110.2 this morning, photos and medals are blurry/low quality again.



    Post edited by Khatre on
  • Yes, blurry again (iOS).

  • TntnnbltnTntnnbltn ✭✭✭

    Confirming it is also happening for me on 2.110.2 (iOS). Cached photos are loading high quality then are being replaced with lower resolution versions. Text is often unreadable in the photos and looks very poor quality. Is this bug still being investigated @NianticBrian ?

  • Came to leave not just a comment, but also an observation.

    1. So photos start out lower quality than they used to be on the key carousel.

    2. Tap on the carousel photo for a portal and you get a slightly better version for the image on the portal status page.

    3. Tap on the photo and you see the remote view.

    4. Tap on the portal (or any portal in the view) and you're on the portal view that lets you interact with and view individual parts.

    5. Tap on the photo thumbnail at the upper right.

    6. Tap on the photo at the top and you'll be shown an uncropped version of the lower quality photo. This is particularly bad with landscape format images as it zooms-in to fill the full vertical space and actually crops off the left and right edges.


    Follow steps 1 & 2 with a portal with multiple photos.

    3. Tap on a thumbnail that isn't the currently displayed image to have the application load and display a lower quality version of the image. You can even tap back on the originally displayed image's thumbnail after that to switch to a lower quality version of the image.

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