So I went on Twitter to complain at @NianticHelp about an issue because, well. The support through the support page didn't read what my issue is and responded with some canned copy paste thing that wasn't related to my problem. So like a modern and civilized internet user, went at them on Twitter.. Yay I quickly got a response! They followed so I could message them, which I did! Aaaaaaaand they never read what I sent and few days later unfollowed so there's no way for me to message them again in direct messages and they ignore me on public tweets. So my theory is there's some automatic thing going on and nobody really reads them, it's like a guest book where you write but don't get any responses back.