Scan causes app crash.
edited November 2022 in Report a Bug
Whenever I try to scan a portal it causes the app to crash. This behaviour began on the 17th of November. It has worked well thousands of times previously.
App on/off - no change
Phone on/off - no change
Clear app cache - no change
Phone: Galexy Z fold 3 5G (problems persistes if phone is in folded or open mode)
Android veresion: 12
Security patch level 1 Octover 2022
Connected to 4G/5G
Ingress version: 2.104.1 (updated on the night of 17 November I think, which would make the bug persistent over both versions).
The Android OS reported the action as a crash and I sent the folowing data to the android crash team:
Same here. Ever since the latest App update i am unable to scan at all. Whenever i try, it force crashes the app immediately. I have an LG V60.
Device: Galaxy S21 Ultra Exynos 2100
This is quite problematic, as I frequently use portal Scans as 2 Factor Location Authentication
This seems to be related to AR scans - with meshing enabled, the phone starts the camera (notification light for camera use activates), but the game crashes instantly.
Phone Oneplus 9 pro, android 12 (October security patch
Similar issues for me. It works if I disable AR
Pixel 6 Android 13
That's really interesting guys.
Thanks. I'll try that and see if it works!
I'm sure that that is not want Niantic wants or intends, but if it solves our problem ... well it solves our problem.
I do not even get that far. App just crashes on tapping scan portal
Thank you! I'm going to try this.
Try disabling AR scan in the settings first.
Thank you! This worked! I appreciate you!
Thank you! This worked great! i am relieved there is actually a solution for once lol XD
Same here. Seems to be a lightship AR not supported with the recent unity version?
Same on Pixel 5a.
App. 2.104.1 ...
Android 13 with all latest updates.
I just re-enabled Niantic Lightship AR after updating the app to see if the latest update may have resolved the issue, since the update before that is what caused the issue.
No go, having lightship AR enabled when attempting to scan still causes the app to crash every single time.
Same issue on a Poco X3 Pro (M2102J20SG) and Android 12
It works now. I was able to take and upload a few scans yesterday.
Can confirm that scanning with lightship works again for me also.
I had deleted my stockpile of broken scans around the anniversary event so that i didn't have to keep scrolling past several hundred of them to do anything. Hopefully any of you who have held onto those can successfully upload them now.
Thanks for the update.
I'll check it out. It's a bit disappointing that we need to fibd this out for ourselves though.
2.108 does "fix" the mesh scanning causing the app to crash.
However I did some mesh scans yesterday, they were seriously messed up