Okay, so the Adventure Sync option was disabled. I enabled it again and it started counting KM’s again; until yesterday. I finished a capsule, which now sits at 0.00/8.00 km again, after walking almost 2 km this morning.
This issue is not resolved for me. I reported over a week ago and did the reinstall as instructed. Reported back that it did not fix it. I walked 141 km in the week and only completed 9 capsules. I am stuck at zero again and it will not begin to increment until I have completed almost a full 8k. @NianticBrian Can we get some visibility on this bug as it is reported in multiple places and is not getting resolved.
Okay, so I’ve completed like 6 capsules, all without issues. Just now, I got a push notification, but the capsule wasn’t ready. It was done after a restart.
Kinetic capsule doesn't work and doesn't count the distance. Trekker medal does work. Reinstalled the game already. 3 tickets up and running. Still no answer.
Sorry for the delay everyone! If you're still facing this issue. Please submit a ticket via in-app support. One of our agents will take a look into it.
Hey @LuisDaGa! Please turn off the Adventure Sync, turn it on, and check if that helps. If the issue continues, please submit a ticket via in-app support. One of our agents will take a closer look. Thanks!
Comments
Okay, so the Adventure Sync option was disabled. I enabled it again and it started counting KM’s again; until yesterday. I finished a capsule, which now sits at 0.00/8.00 km again, after walking almost 2 km this morning.
:(
my kinetic capsule didn't work too
my kinetic capsule ID is 91AC22C4
This issue is not resolved for me. I reported over a week ago and did the reinstall as instructed. Reported back that it did not fix it. I walked 141 km in the week and only completed 9 capsules. I am stuck at zero again and it will not begin to increment until I have completed almost a full 8k. @NianticBrian Can we get some visibility on this bug as it is reported in multiple places and is not getting resolved.
I am in the same state.
my kinetic capsule ID is 52FF3667
please assist, thank you
Mismo problema con mi cápsula, termino un programa y al iniciar otro nuevo lo termina de inmediato.
Mi cápsula es 148887FE
In good hopes,having kinetic notifications now with ready kcap's.A10,latest 2.96.2,Moto One Power 6/64
Okay, so I’ve completed like 6 capsules, all without issues. Just now, I got a push notification, but the capsule wasn’t ready. It was done after a restart.
So we took two steps forward and one back ;)
Kinetic capsule doesn't work and doesn't count the distance. Trekker medal does work. Reinstalled the game already. 3 tickets up and running. Still no answer.
Agent : MephistoStyX
Kinetic capsule ID : 2F051EB2
Thanks for helping out.
:( 52FF3667
My kinetic capsule disappear…(´;ω;`)
Sorry for the delay everyone! If you're still facing this issue. Please submit a ticket via in-app support. One of our agents will take a look into it.
Please submit a ticket via in-app support.
Still there's no solution for my problem. Not even an answer. Can it be so hard to fix this?
Please look into this asap.
MephistOStyX
Could you please share the ticket numbers?
Thanks for sharing! Let me check with the team and get back.
Still no solution?
My kinetic capsule does not work, I have been trying to make it work for many kilometers. Please help.
ID capsule: 1D1885AA
Hey @LuisDaGa! Please turn off the Adventure Sync, turn it on, and check if that helps. If the issue continues, please submit a ticket via in-app support. One of our agents will take a closer look. Thanks!
What is the status of my ticket? It's now 2 months and it's still not resolved....
Cover yourself in silence 🤐