Duplicate Key Locker

I have a duplicated blue key locker. Number CEB5E49A. I have not been able to access the keys in it. Support previouly advised that I unistall my game and reload with wifi. This had not solved the problem. I am using a Samsung S10 with the most current version of the game. I tried to request help fromt the chat bot but it keep referring me to post my issue in this forum.

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