Where is my CMU?
sailwithme
✭✭
C.O.R.E subscription paid 23april. But guaranteed bonuses not credited YET!!! Today 25.04.
Post edited by NianticVK on
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sailwithme
✭✭
C.O.R.E subscription paid 23april. But guaranteed bonuses not credited YET!!! Today 25.04.
Comments
Because of this disgrace, I could not buy medal of earth day
You should have posted this in the "Report A Bug" Section and also raise a ticket via the IN APP Helpdesk from your game account as these are the best places for your issue to be seen for billing issues.
Report a bug service in app doesn’t work. I see a white screen and nothing happens. Today Subscription bonuses gone, but money Was debited 23.04. I'm just asking you to return my paid subscription, give me a chance to buy a medal
Sorry to hear about that, @sailwithme! Please refresh the game data or reinstall the app and try again, you should be able to connect with one of our representatives.
Thanks for understanding!
Im the same as you,just an ex player helping a player so while you disagree with my response im not the one controlling the paid features your not getting im just helping where i can,the "report a bug" response in the app just tells you to come to the forum and post in the appropriate section eg "report a bug" not where you left your post in the "ingress community feedback" section i asked an admin to move your post to be more visible and you now have a response.
You also have to be a bit smarter with trying to ask a question via the in app support desk as its all done via quickbot responses but dont use the report a bug link/section for billing questions in future as you'll end up going around in a loop and back here but when you find the right method you'll be sent across to a niantic agent that can look into it on the main systems (if there in a pro-active mood)
They are also the ones that can help with CMU & Badge Purchases.
Also if you can do a screen capture video to show the white screen crash your experiencing it will help the devs look at the problem further also leave the details of your Device & O/S Version with the video.