I tried to change faction but it failed
Let me explain, I used to play with my account in resistance faction but I want to be an enlightened so I did all the process to change it and I received the email saying that I can change it, so I went to the app and surprise! It was already selected to the resistance again when I didn't choose the faction. I tried to contact niantic support but I didn't get any answer
And also, my name was reset (as I requested) but I couldn't choose my new codename. I REALLY NEED HELP! I don't want to make a new account because of this.
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Traitor and treasonous either way!
The only thing you could do is requesting a new faction change, explaining why this second request.
On the other hand, Ingress Prime lets you to choose your faction (to ensure you chose wisely) at level 3 or 5 (not sure).
Source: I changed faction from RES to ENL :)
Greetings!.