Hi i have recently faction changed any now my kinectic capsule id 85C82F58 Wont work im still getting distance towards treeker but ny capsule is stuck on 0km
Thanks for reaching out, @Scattereffect! I've shared this with the team to look into it. I'll circle back when I get more info.
Appreciate your patience!
Hallo, meine kinetische Kapsel funktioniert Auch nicht mehr (F877BCF4). Steht bei 0 von 4Km und erhöht sich nicht. Trekker funktioniert. MfG
I also have the same problem!
I have a ticket but that was 3 days ago and nothing seems a common problem when faction changing
One for the Karate Kicking @NianticThia To talk to the server about when she gets a free minute or two,she speaking Binary and the server actually listens but the A.I wont implement a fix to prevent this happening over and over.
@EnterpriseNCC & @gerdchen Sorry about the delay! It should be resolved now. Please check.
Thank you, now it is going.
My capsule is also stuck on zero! Only completed 3 programs today for Earth day and it’s now frozen on this new program. Have deleted and reinstalled app. Also rebooted iPhone OS 15.4.1. Ruined the event for me can’t chase Optima Gold
B33E32BB my kinect capsule is not counting kilometers traveled.
Mu ID: Fuxiqueira
@8Toast8 It should work now. Please check and confirm.
@Fuxiqueira It should work now. Please check and confirm.
Thank you, yes it is now working, i received my 8 common HS yesterday! Lucky me. 😂 Feel robbed, will think twice about busting a gut for any future medals.
I Also have the same problem, my kinetic caps doesn’t work since my faction change
My kinetic capsule has not been working for about a week also.
when redeeming my kinetic capsule the game freezes and will not resume unless I force quit and restart the app.
When attempting to claim the Kinetic Capsule I get a black screen. Have to close Ingress and reopen.
Dear Support, my Kinetic Capsule is finished and everytime I open it, the game will freeze. I have to restart Ingress and still when kinetic capsule opened it will freeze again. I have tried it many times on my IPad and iPhone but it’s just the same. Thanks in advance I hope it would be resolved
Suddenly today i can open the kinetic capsule allright. So i hope there‘ll be no more problem
Hey @OrdoMalleus1! It should work now. Please check.
Hey @Arrogator! It should work now. Please check.
Hi, my capsule BE3B3B07 is stuck. Can you do something about it?
Can't post a screenshot, I'm to young it seems.
I've shared this with the team to look into it. I'll share an update soon. Thanks!
Hey @julienbalas! This should be resolved now. Please check.
Meine kinetische Kapsel ist seit heute früh 7:45 abholbereit, steht beim Abholen aber auf 7,9km und ändert sich auch durch Neustart und Cache leeren nicht.
My Kinetic Capsule should be finished (got a message at 09:27) this morning, but it stuck at 6,3 km.
normaly this is solved by restart (iOS) Does it several times, but now even this doesn’t help.
Some minutes after my post it was possible to get the capsule…
…and now the same again:
got an message that my Capsule is ready, but the capsule is stocked on 6km…
I've shared it with the team. I will get back soon with an update. Thanks for your patience!
I have also had the issue that the notification under Alerts says the capsule is done, but the capsule itself is saying it has only 7.9 or 7.8 km. Previously just a restart to the game helped. Now it does not.
During heavy cameplay, I have walked 1-2 km before the capsule was actually openable and done.
Recently I have had issues with the capsule more and more. Over the past month there have been 4-5 times when I discover the capsule is done but no notification in Alerts have showed up, not even with a delay.
It is very very annoying especially when you walk a lot for the purpose of having items from the kinetic capsule.
Kinetic capsule broken here too it has been for months I get the notification in comm at the correct time but I have to restart the app to claim it otherwise it will not let me it still shows as unfinished anywhere from 0.1-2km or so. Very degraded experience from Niantic in general not good at all.
Hey @Goldstern! This should be resolved now. Please check.