Kinetic capsule disappeared.

CyberCoastie · February 2022

I got a notification this evening that my kinetic capsule was ready to claim. Went to claim it and the screen went black. When I restarted the game, the capsule was gone.

Tried reinstalling the game. Still no kinetic capsule.

NianticVK · February 2022

Thanks for reaching out, @CyberCoastie! Please submit a ticket via in-app support. We'll take it from there.

Zelvia · March 2022

My quatum capsule was same situation as this bug. Can you solve it?

Thanks in advance!

NianticVK · March 2022

https://community.ingress.com/en/discussion/comment/165194#Comment_165194

Please submit a ticket via in-app support, @Zelvia! One of our agents will help you with this.

AmaltheaV · March 2022

Same

NianticVK · March 2022

https://community.ingress.com/en/discussion/comment/166571#Comment_166571

Please submit a ticket via in-app support. We'll take it from there.

Fosveny · March 2022

Happened to me. Restarted, uninstalled and reinstalled, nothing worked. About 20 minutes later, it worked just fine.

Kinetic capsule disappeared.

New Report · Last Updated February 2022

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