Unable to reinitiate cheating report process in the in-app support

in Report a Bug
Just want to report the second player that seems to be cheating, the Remy bot no longer replies my mesage.
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Just want to report the second player that seems to be cheating, the Remy bot no longer replies my mesage.
Comments
Your previous ticket has not been closed yet. You will have to submit a new ticket through the support website using a web browser.
I also have tickets that are not closed after many days.
If you find you need to submit multiple, using Incognito Mode (Chrome) or equivalents, will allow you to provide your email address each time.
Here is the website: https://ingress.com/support
Use the violet conversation bubble 🗨️ on bottom right.
I love this solidarity among players involved in fighting cheaters ♥️