Niantic is doing for years NADA with reports
For years both RES and ENL have been sending in reports on inappropriate gameplay (spoofing and multi-accounting), inappropriate language, and harassment on chat / Telegram plus even in real life. On top several reports have been done to law enforcement, and also those have been shared with Niantic. And what action does Niantic take ... at the max a Comm ban.
Today again that "agent" started to harassing different agents from both fractions with inappropriate language on Telegram on yet another account of him with even pictures taken from his living. Reporting those along with description by which Niantic can check in Streetview that this is that same "agent" results in (again) the same lame inactive standard reply by Niantic support. So even when there is pile of reports and proofs, Niantic rather chooses the path of turning their faces away from it, and let the local community suffer from their incompetency to act and take care that people can continue to enjoy their game.
Niantic support, get your acts together and make / keep Ingress a fun platform to enjoy and keep it clean from weirdos that mean no good for the game and it's community.