Android Q Bans

in General
The recent AMA indicated that all Android Q bans had been resolved. There's a player in my local community who is still banned as an result of using Android Q. What is the proper procedure for correcting this situation?
Thanks!
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Yeah, this is situation is so frustrating. It was apparently resolved, but then it wasn't. WE MISS HIM!!!
It's really been disheartening to many of our locals!
Please fix this!
Would hate to lose a dedicated local agent over something like this. Not clear why it hasn't been resolved, ever after Niantic confirmed he's not under any ban and he's completely reinstalled the software on a non-Q version. Has to be a server-side problem at this point.
What is the Agent name?
Given the changes in Android Q there's unfortunately nothing we are able to do proactively because of the changes in Android Q that conflict with Redacted, aside from trying to inform users that a ban will result if using Redacted on Android Q.
Hi, @NianticScot This is about me. I'll respond to my specific issues in the other thread.
@NianticScot the agent in question is ibateau
Sorry for butting in! My bad. We have more than one agent with issues, and I am one.