Ban Reversed - Still Can't Hack or Deploy
Hello, just looking for additional guidance from the community as Niantic has been able to fix my issue.
Maybe someone will know what I need to say to them to get this resolved.
I was banned in May 2019 for using a beta version of Android Q. I waited for Niantic to fix their mistake and then got over it. A few months ago, after two years I submitted an appeal and my ban was reversed.
I'm able to sign into my account and see portals again but I'm unable to hack portals, see comms, and when I try to deploy resonators I get an "action error".
I've contacted support numerous times and mostly get a form response saying the error has been fixed and to uninstall and reinstall but the issues persist. .
Recently my company issued me a brand new ipad which I've tried using and I still get the same action errors when deploying on the new ipad.
This is my last ditch effort before I leave this game forever so any and all help will be appreciated.
@NianticBrian I posted this on Reddit and they said to tag you.
Sounds like I might be "soft banned" still after my ban was lifted
He isn’t really much for responding to people on the forums. Someone else from Niantic might, but they also might not 🤷🏼♂️ Good luck 🤙🏼🤙🏼
Hi @idontcarrots - I had the team look at your account and it should hopefully be accessible again!
Please give it a try and report back.
@NianticThia Now I'm getting access denied.
@idontcarrots - BOO - I will see what I can get done.
Thanks, the scanner is working finally! I'm unable to log into the intel map, i get this error:
"Account not found. Create an Ingress account via the Ingress mobile app"
@idontcarrots - Can you submit a support ticket re: your Intel Map error so I can get it on the list of accounts we're looking at / working on and so we can talk with you account related info more secure way? I'll send you a PM so you can **** me the ticket number so I can find it.
I'm so glad you're back in game at least! Yeay!
……this is the horrific error message players will receive, if it's logging into the scanner not intel map, when his/her account was deleted or data corrupted....fortunately it's logging into the intel map in your case