Ingress support sucks
Definitely the worst thing about this game is the support. they're supposed to keep the game clean, but I don't think they can keep anything clean.
Today there are many spoofer accounts that have impunity simply because Niantic's anti-cheat system is horrible. Worst of all, it doesn't matter if an agent gets proof of an account's guilt, because nobody at Niantic looks at that proof.
Niantic is Niantic's worst enemy.
If they're not going to do anything to fix it, cancel the game. If there is an intention to do something, let them start by paying attention to the evidence instead of hiding behind their "We're writing to confirm that we have carefully reviewed your report and have taken action where appropriate" (The biggest lie ever written in ingress).
I have seen accounts traveling at 40km / h on terrain that can only be walked on. I've seen accounts descend 600 meters in two minutes. I have seen accounts place resonators in the center of a portal with no one around (Niantic has received the video). These accounts are still active despite sending data, photos and videos to Niantic.
I find it disrespectful to give such bad support to the agents.