What happened to Ofer2?
It's been almost a month since @ofer2 last login. I'm getting worried about him. He was the single person of this entire Ingress team who cared about questions Agents asked him. Even @NianticThia doesn't pay attention to pings at this forum - but Ofer did. The only guy to get insights from and talk about technical stuff to, all at once. Please don't tell me that he's no longer with us...
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Maybe he is working, there are others handling communication tasks. We shouldn't overload him.
I hope he just works hard behind the scenes doing his thing.
That for sure, I'm sure the lag we are suffering is related with migration to Lightship or something like that
I'm not sure I'm supposed to respond to this or not but...
He's still here.
Perhaps he was told that he doesn't need to answer on the forums now that they hired a Community Specialist?
Thank you very much.
I personally think you're supposed to respond to all topics you've been tagged in. I hardly imagine a "community specialist" who doesn't respond to people trying to reach them on forum. Funny how this worked with Ofer, and there was almost no instance of people tagging him and not getting a response, despite him being far from a role of a Community Specialist - yet this doesn't work for you. Which is why I was worried about him. There's no guarantee that agents tags would reach their destination and have any response from anyone else, including you. Remember that still unanswered open letter?..
Yeah about that open letter, I believe she was either very new to the job or hadn't started working at the time it was posted. To dump something like that on a new employee from a community member and expect answers to every single question is kinda absurd. Who knows maybe there is a reason why those questions were not answered by the company. Also I think as a "Community Specialist", she can pick and choose which topics to answer. She doesn't have to answer all of them as some posts are very redundant. One last thing, try to be more respectful and considerate when addressing the Niantic Employees. They're doing their best to make the game/app function. There's absolutely no need to be rude.
Very much this, respect...
I am tired of "respectfully" and "considerately" talking to a wall, sorry. Asking for communication doesn't work; see if demanding communication works better.
Lmao throwing a tantrum and demanding things isn't going to get you anywhere. Hell even the author of the open letter you mentioned agreed with me. If you're tired, then go take a nap!
Lmao throwing a tantrum and demanding things isn't going to get you anywhere.
Worked for Pokémon GO folks throwing tantrums over 80m distance. 😆
But yeah, we can’t really demand stuff, and we don’t know the full scope of what’s involved in the Community Specialist role.
You're going to complain regardless of getting an answer or not, please tell me what is going to be productive out of this communication you want?
With that attitude I (and probably everyone here) would be ignoring you too......
We don't have the same "pull" that pogo has over Nianitc. Granted we are the only thing that Niantic fully "owns" though...
Glad that you guys think everything is totally fine with Niantic's communication with players. I don't. No point arguing with me further, I'd rather see future improvements myself (if there are any).
For mods, since the topic was responded to by Thia (which I'm thankful for), there's no point in keeping it open. It won't have anything useful but people grumbling at each other.
I never said it was fine. What I took issue with was the disrespect you were giving @NianticThia. It was uncalled for. As for the communication with the Agents, in my view they're working on it. Very little communication is better than none at all.
@1valdis - I don't want to make assumptions; do you want this thread closed or left open?
This is pretty much sealioning.
Over the past 9 years we've come accustomed to Nianitc's poor communication. It's pretty much SOP at this point from them.
I mean, check out this thread
https://community.ingress.com/en/discussion/15343/empty-backpack#latest
The length of time to get the poor agent's issue resolved took how many months? And the thread itself was just closed. No outcome was even posted to note that the issue had been solved or not solved. I reached out to the agent over comms to ask if their issue had actually been resolved or not, since the thread didn't even state that it did get resolved (should be a no brainer to note that the issue for the agent had been resolved before closing the thread, now it just looks like support didn't do anything for the agent).
Hopefully @ofer2 is busy making the game more stable, working on that never ending lagg issue (no one from Niantic has commented on it other than Thia who created the thread) or maybe just working on some lightship integration.
https://community.ingress.com/en/discussion/16756/game-latency/#latest
Closed. Thank you again for your responses. Hoping to see Ofer back from time to time :)
Hi everyone, sorry to be absent for so long. I just want to clear a few things up.
I've been on the Ingress team for a few years and and there was a good stretch of time where we hadnt had a community manager and the very passionate community was left with silence from us. Being a long time gamer myself, I know how frustrating that can be and have had the thought: "OMG ITS SO OBVIOUS, WHY CANT THEY DO TOTALLY SIMPLE THING" wayyy too many times. Once I actually started working in the industry, I've seen how often TOTALLY SIMPLE THING isnt actually simple at all. We're all adults here and can understand if things seem simple but are actually complicated, but we need someone to tell us about it. Which is why silence has always really bothered me. (Yes, I see the irony in this thread XD...sorry about that...again)
That time was different than now, though, as we do have a community manager: Thia. We have different communication styles, but our goals and our passion towards the community and trying to communicate with players is the same. That being said, as I've said previously I've been a part of this team for a few years and so I have already gotten a deeper understanding of how things work. This enables me to answer questions fairly quickly, but at the same time it doesnt let Thia learn about the topic to help answer the question in the future. When yall ask questions, Thia will ask us internally to gain that understanding and will then bring that back to you, but that process takes longer. As she keeps doing it, I expect that there will be fewer questions that Thia cannot answer directly, but it takes time. The team has full faith and confidence in Thia, but we just need to give her time to get to the same place as the rest of us.