Kinetic Capsule not working after Faction Change
Vanadey
✭✭
in Report a Bug
Since my faction change I can’t use my kinetic capsule anymore. It stays at 0km despite the fact that I have reached level 11 again after the change. On the screenshot you can see how the capsule looks like since my change. I have reported the issue many times via the in-game support but unfortunately the issue has not been resolved so far. I really would like to use the capsule again. Therefore I would like to [email protected] to fix this like you did before for other agents with the same issue. Thank you.
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@NianticThia Could you please have a look at this? Seems to be a similiar issue as you recently resolved in the following thread: https://community.ingress.com/en/discussion/15684/kinetic-capsule-defect-after-faction-change Thank you!
Hopefully Niantic will fix this issue globally.
It's more of a question as to why this keeps happening and why a karate kick by @NianticThia seems to work maybe the KCAP's just talk to her in a way that us mere mortals can't see or hear.
@NianticBrian or @ofer2 may know more on the technical side however
If this is an issue which happens regularly as it appears from recent posts in this forum then maybe its worthwhile considering to include this in the FC procedure somehow. @NianticBrian
Thanks for reaching out, @Vanadey! Please submit a request via In-app support. We'll take a closer look at it.
@NianticVK I
I have already reported the error several times ingame, the response is always the same, but nothing happens.
Sorry for the delay, @Vanadey! I can confirm that the issue has been escalated and our team is looking into it. You should be expecting a reply soon. I appreciate your patience in this regard.
@NianticVK
Thank you very much for the help. My Kinetic capsule is working again.
Happy to help, @Vanadey! I'm closing this report, please feel free to reach out if you need help with any more questions. Thanks! :)