Problem with kinetic capsule

ElSobrante · June 2021

I have, for unknown reasons, since a couple of weeks 2 kinetic capsules. One is full and can not be retrieved, the other cannot be activated, because the system accepts only one capsule.

InvestigateXM · June 2021

https://community.ingress.com/en/discussion/15448/problem-with-kinetic-capsule

Could you share a screenshot with the IDs of both Capsules? With those, Niantic will be able to fix them faster. In addition, have you already opened a support ticket?

NianticVK · June 2021

Thanks for reaching out, @ElSobrante! If you haven't already, please contact us via In-app support. One of your representatives will look into this.

ElSobrante · June 2021

I did use the in-app support already more than a month ago, No reply☹️

Problem with kinetic capsule

New Report · Last Updated June 2021

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