Hi everyone, we thought that there was a fix for the black screen issues, but the fix did not work. We are continuing to investigate and hope to resolve the issue soon.
Is this related to the heavy lag that's been happening today too?
@ofer2 Your updates are greatly appreciated. Thank you for keeping us apprised of the situation... it really helps.
Black screen during my daily walk an hour ago. Same several times yesterday and Saturday. Hope this gets resolved soon..
We've put into place another fix, but we're still not certain that we've uncovered the root issue. Please let us know if you are still experiencing this.
Thanks as always @ofer2
Thank you for staying in touch. It is appreciated!
@ofer2 I've been getting black screen issues across all Niantic games, which leads me to believe it might be a Client RWP issue
Same issues for me today.
Problem solved : just use old unused passcode in intel and is works : )
Ps: When your inventory is full / all passcode is used...
Started seeing this issue tonight on iOS 14.5.1 and Ingress 2.70.1
tried removing/adding the app as well as restarting the device as well as using my tablet. Did not work.
I am over inventory so cannot try the passcode work around.
I’m back in now. I did nothing to fix anything. So strange .
Spoke too soon, black screen again :(
This seems to be still happening to me since yesterday afternoon. It was fine earlier in the day.
Using iOS 14.6 and Ingress 2.72.1
Hi, got the black screen issue since Yesterday afternoon. In the morning everything was perfect. I have Redmi 7 with android 10 MIUI 11.01.0
Have experienced black screen since yesterday. Game does not progress beyond opening screen then goes black.
try load a passcode read that it helps? but hard if your inv is full :s
I have the same issue as of today
i tried another phone same issue
ingress starts, you hear music after the use headphones message total blackness
iOS 14.6 (both phones)
latest ingress version 2.72.1
i can logon to Intel successfully only not Ingres prime.
My brother can successfully logon on both phones, but I cannot.
since I have not been able to find a working (not already redeemed) I cannot test if that would fix it.
I'm having the same issue as of 6/11/2021. Start app, sign in, hear audio, but screen stays black. When I invert my phone i see the ingress logo faintly in the middle of the screen but otherwise it stays black. Tried reinstalling the app, but didn't work. I tried signing out of my wife's account on her phone and signing into mine, and the issue happened on her phone (while signed into my account).
I can sign into Intel, but Ingress Prime app has this problem.
I have a Google Pixel 4 XL and the game was working until yesterday.
Try accessing intel https://intel.ingress.com
if that didnt fix it, try redeeming a passcode at that intel website.
Ask other known agents for a passcode or contact me on telegram with the same alias.
@TheTechnomancer same for you
This started for me this morning. Black screen after title sequence, when you should get the spinning world sequence. Cleared cash, reinstalled, restarted, the works. I don't have an alternative phone to try.
Moto G7Play running Android.
This started for me on my Pixel 4a yesterday afternoon. Reinstalling app didn't help. Same result on my old backup phone. I can get into Intel fine and tried entering a passcode, but not luck.
Help, I have portals to recharge!
UPDATE: After about 24 hours it started magically working again.
And here's another. Motorola G Power 2020; it was working fine yesterday morning but failed that afternoon. I've tried it on mobile data and Wi-Fi, done force close (which I have to do frequently anyway), cleared cache, cleared data, logged in to Intel and clicked on a portal. Haven't tried a passcode (I don't have any), nor uninstalling - there doesn't seem to be much point to it, as the app apparently starts working again as mysteriously as it stopped. I'll keep poking at it.
I just had this happen to me an hour ago. Tried clearing cache/data, then reinstalling Ingress, then restarting my phone. Intel map worked fine. Game refused to go past the black screen and show the globe intro.
I then tried the "passcode redeem" workaround and that actually did work. No idea why that works but I guess it does?
Samsung Galaxy S9, version 2.76.1, Android 10
Up I have the same trouble with my new phone an sony xperia 10 iii, android 11.
After login black screen: Game refused to go past the black screen and show the globe intro.
Just close game, load intel and then click a portal. Should fix it.