Problem with kinetic capsule, the counter remains at 0km

I have walked two kilometers as you can see in the trekker increases. However, the kinetic capsule no longer advances and remains at 0.0 km from the last program that ends. Hopefully you can support me to resolve this incident.

device: iPhone 8, software version 14.4.1

ingress app version: 2.67.1-2d5c7166

thanks

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