Switch role from Enlightened to Resistance with unknown reason?

Hi all, good day.

My friend told me he's role changed from Enlightened to Resistance with unknown reason.

When he press the "Deploy" button quickly to deploy a portal, a message box pop-up immediately and he pressed the "Yes" button. Then, he became Resistance role and didn't see any details of the message box.

He doesn't lost anything (Resonators, Power Cubes, Modifications, Portal Key ...) after became to Resistance role.

Anyone know what happen of this situation?

He wants to back to Enlightened :'(

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