@Blakjac1014 I think I may have figured this out. Can you see if you can open your Kinetic Capsule? However, I don't recommend starting a new Program right now at the 8.0km distance. If you can open your Kinetic Capsule, then I would wait until tomorrow (Fri) when the event starts, and Kinetic Capsule distance is dropped to 2.0km for the Very Rare Shield, Heat Sink, Multi-Hack, and SoftBank Ultra Link Programs.
@Thund3r11 can you see if you can open your Kinetic Capsule, and let me know? If you can open your Kinetic Capsule, then I would wait until tomorrow (Fri) to start a new Program so you don't get stuck with an 8.0km distance just before the event.
@NianticBrian thank you so much, I can open it! I will start one tomorrow.
@Blakjac1014 awesome! This is super helpful, I think I'll be able to fix the rest of the Agents who are still seeing issues now. Thank you very much for your quick reply.
Still stuck on 7.9 km when wil it be fixed this is what I see on the moment
I can't open it for a nieuw one tot place it needs to go to the 8 km
I've finished resetting everyone's Kinetic Capsule. You should be able to open them now, but I'd recommend waiting until tomorrow (Fri) after the start of the Optima Global Challenge to start a new Program so you can use the 2.0km distance. Thank you.
@NianticBrian my kinetic capsule seems to be working. Thank you very much!
@NianticBrian Counted. Thank you for your support.
yes, it is working 😀 Thank you very much for quick action 😀
@NianticBrian thanks soo much for the help 😄👍🏼 It’s working properly now 😊👌🏼
thanks for the reset. I can create now a new program.
@NianticBrian Thank you so much!! Now it works properly!! Thank you so much for your attention and quick action😇
Thank you! any insights on how this happened? And I'm glad to hear that the root cause looks resolved!
I see that i got a new capsule now =)
gonna try it out! Thank you very much so far, hope it is gonna count meters too!
gonna play some ingress now and will find out if it is working. Will reply in a few hours if it is working or not.
Thanks to everyone here who was patient to go with @NianticBrian for a bug-hunting journey. This thread was one I was watching since I made it, and I'm super glad to hear that we are reaching the end!
Mine is working again! =)
thank you very much @NianticBrian
Absolutely! He was the only one who seemed to be working hard for us and we are so appreciative!
I'm happy to check in for the last time to confirm that I'm tracking distance. Thank you again and good luck agents!
@3car there were several different things that seemed to have happened, depending on the Agent. For some, it happened after a Faction change while a Program was running. Some Agents were somehow able to get more than 1 Kinetic Capsule, but only 1 is able to run. We're still working on fixes, but I now know how to fix all different known cases.
Since the original Agents reporting this error have been fixed, I'm going to close this specific thread to better track new bug reports that might come in. If you find this thread and you're seeing an issue with your Kinetic Capsule, please create a new bug report with your Kinetic Capsule ID and any information you might be able to share to help us reproduce how your Kinetic Capsule may have entered this bad state. Thank you.
@NianticBrian my kinetic capsule is still static since my faction change. Can you restart mine so i don't miss the event?
@AnalorKatsu just closing the loop that I also reset your Kinetic Capsule, and you should now be able to run a new Program. Thank you for your patience.