Core suscription reneval fail
in Report a Bug
Hi, i have a problem with the core suscription.
I buy it in feb 10, i was lvl 15, recursed 2 times.
Today my suscription was charged today, march 9, 1 day before agreed. And doesn't have to me any animation, item or CMU, only i keep inventory space, today i am lvl 8, recuersed 3 times. What happened?
Tomorrow you will receive the loadout for sure.
@Contrabando your original C.O.R.E. subscription hasn't expired yet, it is set to expire Mar 10, 2021 10:29:58 AM. After your Month 1 expires, then your Month 2 renewal rewards should happen. Google will issue a pending charge at least 1 day before your subscription expires to check that you have sufficient funds to pay for your renewal.
I have problem
with my c.o.r.e. As well... payment was take and subscription was renewed but didnt get the bounus items plus lost the extra 500 space and lots the tourch icon as well.. tried all sorts stuff including log out and in several times.. turn phone off and on, deleted app and reinstall.. clearwd cash a few times and still nothing. What do i do ? Who do i ask to help? Have a message into niantic support from game page but nothing still
Same with me
Didn't get bonus
@XGmcthunderX what you're seeing is different from what OP reported, and it looks like your subscription rewards were not granted. We're investigating further.
@CrageXI you're also seeing something different from what OP reported, and we're investigating further.
I've re-opened this thread from
When will we know what happened and when will it be repaired?
So: evidence of subscription. But my inventory has reverted to 2000. Bit annoying :) just adding to reports.
Ty, i wait.
Thank for the reply.
Same for me, was charged yesterday, but still not received my monthly bonus
Buenas tardes, soy el agente dilevaxp de la Resistencia Lima-Perú y me ha surgido un pequeño problema con el Core y es que me ha sido descontado de mi tarjeta y de los únicos beneficios que se me han mantenido es los 500 de espacio extra, pero no me han dado los 7000 de CMU, 4 APEx y el fracker que venían con la suscripción.
Mi suscripción se renovó ayer 9 de marzo
same issue here
money reserved for payment on bank account (as in not really drawn from there)
App states I have a renewed subscription
Ingame i have no core-features
Did you buy your first month of the subscription on February 9th, or on the 10th? Google can charge the amount up to a full day before the actual renewal. Also note that the actual renewal won't happen the second the clock strikes midnight, but at the exact time you bought the subscription as well. My time for renewal is 17:17 UTC, for example.
Thanks, the core suscripcion pack, went at 13:30 PM. Plz close.
The same for me. I’m waiting for the items
I have an active subscription and the amount corresponding to the month of March has already been debited from my card but I still do not have the benefits, hopefully this can be resolved soon since I see that I am not the only affected agent so it only remains to be patient and wait for it niantic fix the problems.
@Contrabando thank you for confirming your subscription renewed as expected.
@dilevaxp @atenapalas your reports sound similar to the OP, where your subscription is set to auto renew at Mar 10, 2021 5:20:48 PM and Mar 10, 2021 4:21:45 PM respectively, which hasn't happened yet.
@XGmcthunderX @Grindkor @rhdfone we're still investigating, thank you for your patience.
If I get it right My subscription should have ended today, got a message about failed renewal yesterday at 16-ish. Fixed that and the payment for the next month was reserved at my bankaccount yesterday
interessting that there is no overlap since my core-benefits vanished early this morning
@XGmcthunderX if you try taking a game action, for example hack or recharge a Portal, do you see your C.O.R.E. rewards now?
@rhdfone if you try taking a game action, do you see your C.O.R.E. rewards (both the 2,500 inventory space as well as the Loadout Kit) on your account now?
@NianticBrian , do you know what the other charge from Google is due to?
it happened to me the first time, and now again...
@NianticBrian I have exactly the same problem! I was taken off my subscription yesterday but the game doesn't consider me a subscriber anymore and I didn't get my monthly pack.
I opened a ticket with the support.
@XaviDarker93 I believe the 0.60 is most likely a value-added tax (VAT) or a goods and services tax (GST), depending on your local tax laws and Google Play Store. What country are you in?
Now that you say it, I think that must be it, I am in Ecuador
@LaFolle16 if you try taking a game action, do you see your C.O.R.E. rewards (for example the 2,500 inventory space as well as the Loadout Kit) on your account now?
Yesss, Everything is ok now 👍👍👍
thx you very much
Bonjour, même chose ce matin en ouvrant mon jeu, surprise plus de place de 2500. Alors que j'ai reçu un mail de apple me disant que l'abonnement a été renouvelé.
Comment faire pour récupérer ou se faire rembourser ?
I also haven't received my loadout gear and was charged yesterday March 9th.
I have a core suscription that is set on auto renewal each month. Subscription renewed this month but I lost my core suscription as well as my additional 500 item storage.