Same here, I'm from Spain as well.
Yet another agent from Madrid, it's 3pm CET, loading agent details fails in my scanner too.
Oi, gente! Também estou enfrentando esse mesmo problema dos portais não aparecerem no mapa, desde que fiz a atualização, ontem a noite. Comecei a jogar há pouco tempo e gostaria de saber por que isso está acontecendo.
Device: Xiaomi Mi 9.
Ingress version: 2.63.1
Android Versión 10
Same problem here, I'm from Portugal.
I am also with this problem started today Brazil on January 28, the device portals do not appear Redmi note 8 pro
Good afternoon: in Spain at least in several communities with which I have spoken. We have the error we cannot move the drone and nor do we see the portals only when we have keys and you click on it, you see it. This has happened since last night and continues today.
The same problem un Spain. I need enter a lot of times to appear the portals
I want to add mi comment to show to nia that in our map (La Rioja, Spain) we have all agent the same problems, we cant see Portals too. I hope nia ops repair the problem SOON...
Desde que actualicé a la versión 2.63.2 no hay ningun portal y faltan links, tampoco puedo ver mi perfil de agente.
Mi movil es samsung galaxy s10e
Un saludo gracias
Are you in Brazil? That'd be far away from the Iberian Peninsula but you do speak Portuguese there. Is this an issue with the scanner's language?
Duplicate, please comment here:
Same problem here, in Portugal.
Same problem in Madrid (Spain). Until 15:00 CET the game didn't work in any way: no portals, no keys, no drone, no links and no fields. After that hour, I was able to create some fields before 16:00 CET, and the game was running perfectly. However, since 16:00 CET, it only works as my partners have said, by charging the portals using the keys. The problem appears with both wifi and data.
Device: Redmi Note 7, android 10.
I'm from Spain and changed my phone language to English to see if it the issue was language related but the map was still empty.
It doesn't have anything to do with the mobile language. I tried both in English and Spanish, in both cases after uninstalling and reinstalling the app. It didn't work. Does anyone know whether NIA is working on this issue?
Same problem at A Coruña (Spain)
It seems to work right now. Anyone could check it?
Yes it runs correctly now.
Yes!! I read your message, rebooted the app and the map now seems to load everything 😊
Todo funcionaba bien hasta esta mañana, suelo jugar todos los dias y nunca e tenido un problema como este. Vivo en España y tengo un samsung galaxy a 10, el problema esta en que los portales no cargan y el juego tarda mucho en cargar, solo aparecen algunos portales pero la mayoria estan desaparecidos, cuando voy a hackear o a linkear un portal siempre me aparece el mismo error y solo me funciona la opcion de recargar portales. Les pido que solucionen el problema lo antes posible porfavor ya que estoy apunto de subir al nv 16 y ahora que estoy de vacaciones me gustaria aprovechar el tiempo. Gracias y que tengan buen dia
Solved here (Zaragoza). What was it, anybody's guess?
Thank you for bringing this issue up. Is anyone still experiencing issues with missing portals?
Solved after updating scanner app from google play.
Solved im Portugal after New update,
Hi! Yesterday it was fixed for me, but I've just rebooted Prime to check if the bonus for January Event had been activated and I'm having the same problem again. The map is empty unless I see my keys to manage to load some nearby portals.
It seems that I've updated to 2.63.2
Same here (Spain). I was playing outside, restarted the scanner for the event and the map has gone blank again. It had been fixed and everything was working properly.