Portals scans crashing in IOS 14.2

I recently updated to iOS 14.2 and started running into an issue with portal scans. When done with the portal scans, the screen with Upload Later/upload now/retake hangs up when I hit ‘Upload Later’ and the little triangle keeps spinning. After 10-20 seconds it tells me there’s an error. I can try hitting the button again, but it just hangs up again. If I abort and exit portal scanning after this error, I cannot take any actions on nearby portals. The interaction with portals looks like the issue you get with low signal: the animation for putting a resonator just hangs and I have a blue cloud (I’m Res) animation just hovering over the portal. The only option at that point is to force quit the app and reload. Even restarting the phone has no effect and I continue to randomly get the error. I can sometimes get one or two scans in before the error happens, but once it pops up, it’s the **** of **** to my portal scans

I updated to the newest ingress build hoping this would be fixed with the new portal scan roll out, but the issue continued today, Dec 12th. It’s frustrating because I just earned gold Scout Controller and have over 1900 portal scans to my name and now I’m not making any progress on these medals. Any help would be greatly appreciated! Thank you!

16 votes

Investigating · Last Updated


  • I'm having a similar issue. I first noticed this while running 2.59, and it's still happening with 2.60.

    I have an iPhone SE 2020 running ios 14.2, a 128GB model with 77GB free, I scan a portal, then tap "upload later". Occasionally, this works fine. But most of the time, the app thinks to itself (animated triangle) for 90 seconds, then displays "submission failed".

    Using the same phone, I can scan in pokemon go without trouble.

    Using a different phone--a 128GB iPhone 7 running ios 13.7 with 58GB free--I can scan in ingress without trouble.

  • Same issue here. Tried to get my medals going yesterday and today as there is 3 points up for grab on selected portals. Gave up, aprox. 80% of all my scans fail. iOS 14.2, Ingress 2.60.

  • Same here

  • Same. I attempted the same thing in Pokémon Go, and the behavior was replicated.

  • After scanning a portal using IOS v14.2 on an iPhone 8, tapping Upload Now and/or Upload Later, both will time-out after ~30 seconds. Often, not always, after the time-out, the scanner app crashes. This behavior has been occurring for several weeks now.

    The scanner app version is shown below. The error message that shows after the time-out is also shown below.

  • This bug happens on earlier and later IOS versions as well. Since it takes hours to scan one portal (reloading the game and scanning until it won't fail), I end up making unusable scans and submitting them.

  • Same issue on iPhone X on iOS 14.3, Ingress version 2.61.3-a841de4f

    I did about 10 scans no problem then intermittently ran into this issue for the next 15 scans (I was unable to deploy resos after this issue). I would reboot Ingress to resolve the issue. Eventually I was unable to save any scans.

  • CliffMCliffM ✭✭✭✭

    About 1/3 of my scans on my iPhone 12 do this. Much higher percentage on iPhone, although it happened on my Pixel 4 XL all the time too

  • Thanks for flagging everyone, I have escalated it internally for further review. I'll get back once I have an update to share.

  • iPhone 8 iOS 14.3 Ingress 2.61.3 (so this isn't just affecting iOS 14.2

    "Upload Later" option fails after several attempts.

    After tapping on the Upload Later button, the icon in the bottom left of the screen spins repeatedly. Eventually the "Submission failed. Please try again" message appears. Repeated attempts to save the scan also fail in the same way. Closing the app and repeating the process with a new scan also failed.

    I had this problem today and also last week. In both cases, the attempts were made on volatile portals.

    Rupert Park Golf Course

    Welcome to Burnaby Sign

  • I have the same problem. iPhone 8 plus IOS 14.2

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