Agent profile name and IGN is not same.
My agent profile name is my old IGN
Example? text? captures?
Your Niantic Social account name can be different from your in-game agent name. Is that what you're talking about?
I updated my ID from AlgeneralJamal to Jamalware. However it’s still showing the old name in my game profile and in the community profile. In the game it’s updated already with the new name