Account that is not in database, but exists and it's active.
Hi, I had to use a friend's account to make this post because I can't login to my Forum account (explanation below):
After September ban wave, which iOS 14 and IITC users received a strike, I was one of the people who also received a strike. When requesting a ban appeal, I received the message that they were unable to find an account associated with the codename and e-mail I entered. However, the e-mail address and codename were correctly.
I requested another ban appeal and received the same message again. So I texted the game chat in the "Contact Us" tab asking why they were not finding my codename associated with the e-mail I had sent and if there was anything I could do. The answer was that after reviewing my account, they confirmed that the e-mail is indeed associated with the given codename, so I thought everything was resolved.
A week after the stike, access to Intel Map and COMM were restored again, as expected, although I did not receive any messages when logging into the updated game to confirm whether the ban was removed or not.
However two weeks after the strike, even though I stopped using IITC, I was unable to log in to Intel Map and Forums.
When trying to log in Intel Map using both Google and Facebook login methods, the message they show is: "Account not found. Create an Ingress account via the Ingress mobile app.". And when trying to enter the Wayfarer Forum and / or Ingress Forum, trying through the three available login methods (Apple, Facebook and Google), they show the message: "Something went wrong, please try again."
I can still log into the game normally, Mission Creator and Wayfarer. It's just not entering Intel Map and Forums. What makes me even more confused, why can't I log in to Intel Map and Forums, but I can access the game, Wayfarer and Mission Creator?
Anyway, this message is not only about ban appeal, I was using IITC and I understand the strike. But to try to understand what is happening with my account and why Niantic are not finding my codename associated with my e-mail in any of the available login methods. (There was no codename change in my account and the e-mail remains the same).
I have the account associated with all login methods (Google, Facebook and Apple), and I normally use Google's login method. I've been playing daily since 2017 and I've been to several events like Mission Days and Anomaly. I used a lot of my life time in this game, just to lose my account due to a possible bug. What is also worrying me is: because Niantic are not finding my codename associated with my e-mail and saying that it does not exist, may I not receive the new badges such as IFS badge, year badge etc?
Tickets: #9825013, #9885217, #9945588, #9949808 (all of them received the automatic response and were unable to answer or resolve the login issue and why they cannot find the codename associated with the correctly informed e-mail.)
I was unable to find ticket numbers for messages sent to support via the game chat.
Ticket: #10050375 (this was the last call I made to support on 10/07, but I haven't had an answer yet).
I check my e-mails daily, in the trash, spam etc. And I log in using the correct e-mail that is linked to my codename. In case someone tells me to do this.
Sorry for any mistake in writing, English is not my native language. Thank you!