@NianticBrian Niantic reset all strike for agents and no agents with IOS14 not get strike on account or all agents have 1 strike now on account? We must know. Please tell it for us.
access is not restored for everyone...we don't know what they're doing !
Updated to the small iOS 14 update. Don’t have access back yet but I think I flagged mine a day or two later. Hopefully restored soon.
Yip I’m back online with Intel. Not sure if I’m going to start playing again though. Their response to this issue is pathetic
It’s also one week after I was banned so this could just be the ban finishing rather than them taking any actual resolution action. Strike still stands no doubt...
Omg. I am back. Now I just need to know if that still counts as a strike or not. This have been 4 terrible days for me.
jealous of the people that have intel back.....still no dice here
You are not alone :)
Intel is back for me, despite not being able to click on the fabled 'acknowledgement' in the scanner.
Haha I am so happy for you man. I was feeling anxious for you for a while there. I am contemplating if I should open up another topic just to discuss with Niantic how this all went down and how we need to improve. As it stands, we could lose access to intel, comms and even the whole game just by changes in Niantic's software. That is a scary thought.
Even more so because there is absolutely NO way to communicate with Niantic directly. Their support is set up in a way you only get automated messages. The last message I got from support was basically "You cheated and you got banned", even though now it appears I wasn't.
There has to be a way for a ticket to be pushed to "real" people who actually take a look at the case (and this thread) and then schedule an internal meeting to discuss their findings. Right now it seems like we're just talking to automated systems which have wrong flags. Coupled with an error on intel that has instructions that lead nowhere, a forum that has little to no interaction with actual Niantic personnel and you have anxious players that have no way of knowing what is going on.
I am curious if all of you who did get restored access have made a ban appeal? I figured it was pointless with the automated responses everyone was reporting here.
We have access to it again.
2 ban appeals here. First one I got a canned response saying I cheated. No communication at all yet on the second appeal.
I made a ban appeal 24th September. Still no response on it.
My intel is back now. My comms was never affected. I was able to tag people in comms the whole time. I submitted a ban appeal 5 days ago but never received an email reply or acknowledgement of my appeal
My intel is back now too. I opened a ticket and I got the standard response and then submitted a ban appeal with no reply.
Intel is back for me as well.
I got my intel back this morning. Never did submit an appeal.
No appeal submitted either.
I still have working comms but no intel :(
No appeal submitted, intel & comm back, and no strike.
Looks like a good ending.
Intel access restored. No strike received by the looks of it. Hope that Niantic are a bit more transparent about what happened even if it’s just “iOS 14 caused an unseen issue which flagged users in error.”
As I said, when there was a Pokémon GO issue with iOS 14, players got some free stuff. When there was an error with Wizards Unite due to iOS 14, players got some free stuff. Will Ingress break the patten?
How can you be sure you don’t have a strike :D
After being called a cheat by the support, my intel access is restored.
I hope Niantic @NianticBrian will communicate on this subject because it's a shame the way it all happened !
Ah not long after my intel map restored however it has been 7 days since I noticed the ban so I would like clarifying that I do not have a strike on my account since comms unlocked days ago after the TG announcement. I suppose I do not as I did not have to acknowledge the message.
SInce yesterday afternoon sometime BST, my access to intel was also restored. I checked having seen a couple of successful message from this forum. Im glad the issue is now resolved, obviously still concerned if I have a genuine strike or not, but Ill leave that a few days and query by strike status.
Im sure a lot can be learned from this event, just Im not sure who needs to learn it yet ;-) is that me, or Niantic.
Working for me, but i still afraid Ban again...
Was busy during the weekend, but to follow up on what happened during that time:
My COMMs and Intel Map was restored few minutes before the tg message, but
I got a email saying I got a strike as a reply from my ban appeal.
My Intel has been restored, my trust hasn't.
This came after having always complied with a transparent gaming,
even documenting when in foreign places, such as photos or
retaining tickets. I was expecting that in case of doubt someone "real"
asked for clarification.. it's not like that: just trigger some obscure alarm and you're out.
Then you get a couple of mails that only resemble your municipality tickets, the first ones
describe what happened and when, NIA's mail just contain "you are cheating".
i am still afraid of updating ios due to lack of communication from nia. Has anyone updated recently?