A bit ironic considering they use pictures of iPhone 11pro on their promo page 😅
Same. iOS14. Bah.
Same here. I updated ios14 (iPhonexR). I now have an intel map ban, but my game is unaffected.
Same here, accessing intel by my phone or PC the same message of account suspended. Only with intel.
Started with IOS14.
Same here, a few days after updating to IOS14, I also use IITC
in this case, silence from Niantic is not the answer.
A quick pin to the top of this thread would be nice. A simple “hey agents, we have reports of this happening, we are investigating the cause, and will give an update in 24 hours.”
I don’t understand the non answer. I’m not worried but acknowledgement of a potential issue is the least we should expect.
So, apparently people on Reddit have inside information:
Update from inside Niantic: Intel bans are notoriously error-prone (so I guess they’re a thing). It’s being worked on. But we may have to file tickets, which is the worst. So no promises.
EDIT: definitely file a ban appeal. See my entry just below
How is it that this gets posted on Reddit (still, not Niantic employee but hey) but this topic exists for 24 hours, with a growing number of issues and nobody from Niantic can take 5 seconds to reply? “Hey guys, looks like there might be an error, please file an appeal.”
Same here, iOS 14 & IITC
After a question In the in game help Center what is wrong, and if it is an error, they gave me a standard text: Don’t use third party software and you got a strike. And so on.
not sure if I should use the Formular where I can report a ban for no reason.
Edit: read the Reddit comment about ban appeals and I strongly suspect there’s a miscommunication somewhere.
I am getting this now too - I updated to iOS 14 the first day it was released, but this just started happening to me this afternoon (not sure how many times I looked at Intel in a browser in the last week....maybe a few times?)
I never trust inside information on Reddit. And the only semi official response on that thread was “it works for me.... blah bla bla....”. Then silence.
Hi everyone! Thank you for reaching out. Unfortunately, we're not able to review account strikes via the Ingress community forum. Please submit an appeal via in-app support.
I came here to see if there was a known issue because I am experiencing this also. I upgraded to iOS 14 last week, so maybe it is a bug. I don't use any tools at all (don't even use IITC), so I'm just an ordinary vanilla user, so this must be a bug.
The lack of interest and engagement from Niantic is disappointing. I barely play this game anymore due to the cheaters—way to make me want to forget about it even more. Amusingly, I've put more effort in to writing this short post than I have playing the game for months. :')
EDIT: I filed a bug ticket and received the below canned response. I just filed the appeal as requested by @NianticAndres. This is so silly.
Sep 23, 2020 12:39 PM
You have received this message because we've detected activity on your account that suggests you or someone accessing your account are using modified client software or unauthorized third-party software which accesses Ingress in violation of our Terms of Service.
Please be aware that the use of such software may result in a suspension or loss of your account. If you have been using such software, we strongly encourage you to stop. Once you stop using this software, your gameplay will return to normal within a week to 10 days. If you continue to use this software, your gameplay will continue to be impacted and your account may be terminated.
For more information, please review our Help Center article on the Three Strike Discipline Policy:
Several people here submitted an appeal and got a canned response they used modified software. I think it’s clear to say there is something else going on.
But hey, I’ll submit an appeal now that you guys asked for it officially.
Same here, ingress prime 2.55.1 iOS 14 and not connect “apple sign in” support not help auto close ticket not access Intel or reply in comm.
ping @NianticBrian @NianticCasey @NianticAndres@NianticAustin @NianticBC
@NianticBrian isn't it time by now to post something about investigating the issue, we understand the impact, we need to look into these issues, please hang on?
The community is clear about this: iOS14 and/or your latest release in relation to iOS14 triggered something in your system. These things can happen, many agents have a technical background and understand something can go wrong, but COMMUNICATE!!
Even the calmest, supportive of Niantic & community agents, are now angry and disappointed. Not because of an error you made, but because of zero communication and the offensive email following a wrongfull ban with a warning never to be a bad boy again (strike).
Do you realize the absurdity of your answer? Have you bothered to read all the messages in this thread? You ask us to open a ticket when I said I did it twice today and they were closed without any answer! You could at least take the trouble to say that you will analyze the problem and then come back to us. Asking us to contact ineffective support that only knows how to send automatic replies is not up to the level of service you should be providing to players.
I also filed an appeal because that's apparently needed now when NIA messes up their QA and fails to own up to it.
Where is the update we were supposed to get a few days ago on this clear things up?
This is not the kind of communication expected from Niantic at this moment.
Reading comments like „Shame, Shame“ and others: if I would be Niantic employee I would focus my energy to something else.
Translation: We admit/know nothing/won’t tell/don’t care.
ok. It’s an answer but just gonna say this, it’s likely not going to be received well. Y’all messed up and ya can’t even admit it. Sad.
Send appeal and become the standard answer... Do you think I waste more time to write more? Niantic knows about the problem and should stop ban more players and unban immediately player they are suspected cheating because using iOS14.
But here the left hand don't speak with the right hand and do business as usual.
That might be so, but You can at least make some sort of statement that you are aware that there is an issue that seems to affect a lot of people and that you are looking into it
Same here, iOS 14+Ingress=ban.
filed ban appeal, all they do is just Ctrl+CV-ing. Really exhausted to 'Niantic communication',
please stop being Niantic.
Lol, I couldn't even use iOS safari to login to the forum because it looks like it blocked a popup during login. Had to use chrome on iOS just to login to post.
Another impacted iOS 14 user here. No way am I going to waste time filing a support request with all of the others getting closed down with canned responses.
i love the quote about about not being Niantic. If only they could... way too in character for them, sadly.
A mi me sale el mismo fallo !!!
Completely missing the mark, Niantic.
No one here is asking you to comment on their individual report. The entire point of this thread is to let you know that dozens of agents all on iOS 14 are being erroneously banned from Intel and being told to open the scanner for more information, which then never arrives. Appeals are being replied to with the same nonsensical generic **** you did just a week ago when you erroneously banned and then restored the accounts of numerous high-level agents.
We're telling you that you have a problem on your system, please look into it. The fact that people are reporting this on Ingress, Catan, etc., and this is the only response is utterly bewildering. This is comically bad.
Has this happened to anyone who did not link their Niantic account to AppleID?