It would be great if you indicated who Is part of the staff and what Is their role inside the Community.
That way agents know how to address them.
If you look at posts from "nianticMac" or "RedSoloCup" they have badges that identify them as staff
It is early for the board, but having a list or a way to check who belongs in each of the user groups would make it easier, as currently you would need to search the posts to get ahold of an user tagged as Admin or with a Niantic Employee role
Right now only Niantics are moderators, but we'll let you know as we get more help.