Do not use the forum, keep the support team on track

Nice forum but, this looks like a dead place.

For bug reports use the niantic support system


  • GorillaSapiensGorillaSapiens ✭✭✭✭✭

    What do you base this on?

    I've had hit and miss results reporting to support. Once the referred me to the reddit forum, long after it had ceased being a thing.

    Once I got a "yes, we know this is a bug" response.

    Generally speaking, I haven't found the support page to be any more or less useless than this forum or the reddit forum that predated it.

    And I do know that sometimes Niantic folks respond to posts here.

    What we actually want is some bug transparency; what's on their radar that they already know about so we don't have to keep telling them? What really important things are they not yet aware of?

  • I've been reporting the same bug about my compass rose since September 6, through three updates now.

    Five messages before a "person" writes back. Each time they tell me the issue is a known issue with the avatar.

    They dont even write back when I tell them the avatar isn't my issue.

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