They can't contact you. You have to message them on Telegram using either @IngressENLTRBot or @IngressRESTRBot.
New Active Agents
( Vanguards and Trusted Reporters )
New Elections 2021
Trusted Reporters are invisible. How do you know they haven't changed?
Applications for the Vanguard Program are not currently open.
RES bot unresponsive again... 🙄
The Trusted Reporter program is no longer in operation. You will need to report the spoofing account either in-app or using the support site.
Always copy the agent name from comms, to ensure the right spelling
Provide the portal intel link (or coordinates), date, time and timezone of the incident. You can also supply a short description of the incident, but note that screenshots, comm logs, video etc is not required.
Once you submit the ticket, you will have the option to request that it be fast-tracked and request a reset if needed. Fast-track is evaluated based on the portal location, so if it's remote, difficult to access, poor signal etc, Ops will fast-track the ticket.
To make it accurate: Ops will probably fast-track the ticket and players who reported it have no idea whether it's decided to be fast tracked or not.
Ops evaluates whether a ticket will be fast-tracked based on the portal location/access restrictions etc. Not on spoofer actions. There is a reason why the fast-track form requests the portal information specifically. It is meant for durable and strategic portals that cannot be easily recovered by legit agents.
You're right though that there isn't an easy indication whether a ticket is fast-tracked or not. The only difference here is the time it takes to resolve the ticket. It's not a perfect system by all means but it is what we have.
Yes. Just for his/her information purpose in advance. In case his/her fast track request and report disappeared without a trace after the warm-hearted submission which would make him/her so sad.