FS Bundle Refund
TheAuraStorm
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Venting because Support are making my pull my eyes out.
I was at an FS in October, (Bradford, UK) and I run of out of Resonators about half way through, so I bought the bundle, it consisted of 120 R1s and 10 Common Heat Sinks for about £5.00 (GBP) worth of CMU.
literally minutes after I bought this, the servers went down, something acknowledged by NIA in a number of places.
I wrote in on the day of the event, and I was told that my enquiry would be elevated and I would hear back soon.
After not hearing back for a few days, I wrote in again but with no response whatsoever. Remy won’t even pop up. A few days later, I wrote in again - no response. This is through the web chat, rather than in-app.
Meanwhile, I’ve had to keep these items in my inventory. 130 spaces, while I’m trying to grind for L16 before the yearly badgers come out, and as I don’t cheat, that’s 130 lots dead space in my inventory.
Several time of contacting support and receiving no response whatsoever .
Fastforwarding to today, I’ve just had another response from the original person from support who has just told me to be patient.
All I’m after is my CMU back, so I have the choice whether I want to purchase another bundle during the next event, and some kind of compensation for the blunders of support and me having my inventory restricted for a month.
A few Jarvis Viruses would be appreciated 😊🤣.
Has anyone else had something similar?
Would anyone from NIA like to do the right thing by me?
Comments
Why not just use the gear to assist you leveling up, Afterall it's all ap