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been to 4 NL1331 events, have only 1 point, how do i fix this?

I have now been to 4 NL1331 events, but still have only 1 point on the badge.

How do I correct this?

I have tried submitting support tickets, but hear only crickets.

Now that they're charging money for things, I feel they really need to step up their customer support game.

What is the best way to get their attention?

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