If you paid for an anomaly ticket and couldn't play...
in General
File a ticket requesting a refund in full, including the service fee and taxes.
If the request is denied, send a second request advising that if the payment is not refunded in full, you will be getting a chargeback from your credit card company.
You'll get your money back. It's up to Niantic whether they also want to pay a processing fee to the card provider.
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Comments
Was it that bad. I saw that they were having problems, but did some people actually not get to play? Man, that sucks, and there’s some irony to the fact they made this a paid event.
I just didn't play first part because expected things to be fixed in hour or two... Then it worked 😁
Hi! Tell me please how to apply for a refund? Should it be an application to the Bank or to Niantic?