Problems during anomaly
Dear Nia, good evening!
Give me back my 15€, please. I'll need that money to pay for a psych course. The course is necessary after the stress I experienced from a disconnected server during the European anomaly.
P. S. If without jokes, then law about the rights of the consumer, point about poorly rendered service.
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Can you actually cite the law in question? I'm curious what legal standards your nation sets for video game performance.
Well, in the UK it's the Consumer Protection Act 1987 and Consumer Rights Act 2015. The most relevant parts are probably the Consumer Rights Act 2015 chapter 34 (1): "Every contract to supply digital content is to be treated as including a term that the quality of the digital content is satisfactory.", coupled with chapter 42 (7) which lists remedies including "(a) claiming damages; (b) seeking to recover money paid where the consideration for payment of the money has failed..." but you really need to read the whole of the Act for context. Other EU countries will have similar legislation.
So since they are now charging for the actual anomaly, I guess it does fall under purchased service(s). When we just got to spend up to $99 for those VR swag packs it was just a swag purchase.
Hmmm 🤔
When this happened at the PoGo fest there was a class action lawsuit against Niantic for non-game costs. It cost Niantic $1.5 million plus a lot of legal fees.
It wasn't just Europe. Brooklyn was horrible. I got in about 45 minutes of play during the 3 hour window. I had cell reception and could access other apps. It was just Ingress. All my teammates had issues but mine were the worse. During the last period I counted keys just to ensure I got to 13, the minimum hacks to get the medal. I've been saving up gear for a month, not able to play much at home because of capacity issues. I usually get between 150 to 200k at an IFS, and even managed to get that with Prime and with signal issues. If I got 25k today I'd be surprised. Way to use double AP. Not. I took vacation to do this. I spent over small fortune on hotels, tolls, etc, and would have been happy to do so if I just could play. I am just incredibly disappointed not to contribute to the game.
I'd be demanding a refund and compensation for non-game costs. Cite the PoGo fest as precedent.
I wonder what was situation on Asian side of the anomalies. Was it as bad? Haven't seen any rant yet.
Can't blame Niantic for carrier data throttling.
Also Nia can't say that's the reason...
If you're at this point I'd recommend just calling your credit card company and requesting a chargeback.
Nobody got compensated "for non-game costs." The law just doesn't work like that in the United States. If it did, no company could ever risk holding an event ever.
That's simply not true. See http://gofestsettlement.com/frequently-asked-questions.aspx for proof.
Companies have to use reasonable care and attention when organising events. As long as they do not behave in a negligent way, they have nothing to fear. Niantic were negligent in not providing sufficient cell/wifi connections when it was obvious that the event would need that.