Stability during anomaly.

Unfortunately, during the Field Test and the recent IFS we saw that the new scanner has quite a bit of trouble keeping everybody online during events. Now I have questions for our next anomaly series, the first paid anomaly series.
Is there ample support during the anomaly windows to prevent the same thing from happening?
Is there a plan B? What happens if the game becomes unplayable to a level that either part or the complete anomaly window is unplayable, compensation and score wise?
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As an active tester during fieldtests in Lelystad the Netherlands i was happy that i could switch to redacted, a lot of players who couldn’t had to wait until prime was playable.
A bigger problem was that some players where able to use prime and others not during the playwindow how will that affect the anomaly outcome if one team is able to have enough players that can actualy play the game and even win that round?
Think of it as a teamsport where half of the team is sitting down to tie their shoelaces and the opposite team can play without any hassle and score...
I was not on FS yesterday and almost 3 hours it was unplayable... black screen when signing in :/ there will be lots of many upset people next weekend if problems not solved now that anomaly costs money also for badge and many travel etc so huge money invested in anomalies they better work .
The issue yesterday was not with Prime, but because there were problems with the backend server. Hopefully, whatever caused the backend server to stop responding will be fixed by the anomaly.