Long Delays During Recharge Activities

Summary of issue: Resonator recharge can take in excess of 10 seconds from the time the charge button is pushed until the resonator charge levels change.

Device: Samsung S10

OS: Android 9

App Version: 2.30.2-43590c45

There are frequent delays in the change of charge levels of resonator during recharging with waits in the 5-7 second range common and in excess of 10 seconds not uncommon. Battery saver mode does not appear to be a factor, as it occurs regardless of which option setting that setting is on. Pushing the back button then re-pressing the Charge button returns you to the waiting state. It is not uncommon to see the portal image "flame" appear and any roading imagery to appear immediately before the recharge action actually occurs, so seems to be some sort of network latency issue, however it occurs very regularly using multiple different services providers, both wireless and cellular. Any other in-game actions performed either side of recharging actions occur without any apparent latency issues, e.g.: portal glyph hacking, linking, mod installation, etc.

I have a video capture demonstrating the issue but it appears only images can be attached here, so it is available on request.

Comments

  • Sadly/infuriatingly/annoying/driving-agent-away-from-Prime still an issue with build 2.31.2-18b3245d on Android 9 / Samsung 10.

  • I've stumbled over a workaround for the recharging "delay". If I hit the Charge button from the portal key view, then the Boost Charge button, then the (X) to exit, then the Charge button again, it completes the charging action without the delay. So, clearly the delay is some fault in the app.

  • I have the same issue with use Oneplus 6,Android 9. Build 2.38.3-51fe414c.

  • oscarc1oscarc1 ✭✭✭✭✭

    The delay is quite common and seems to occur because the game is trying to load the portal image and the local road map. If it could skip this being required to be loaded and just allow people to recharge the portal itself, it would speed up the process. The portal image and roadmap should be secondary (and aren't as useful anymore since you can't jump around portals through the navigate function that Redacted had).

  • It's been one of my issues since redacted was retired. Lots of other thing I also dont like with prime... pretty much everything about it, to be honest, but yes, this is a big headache.

  • AFAICT it starts loading and rendering an additional map (+fields) display that it doesn't usually show. Most of the time this gets aborted almost immediately and the portal map shown, but sometimes it fully renders it. On older/slower devices that can take over 10 seconds.

    The best speedup - that would also reduce server load - would be to go straight from the list of portals to a screen like the one you get when you select a portal from the main map. But with buttons for 'drop', 'recycle', 'charge' and 'boost charge' and selecting the map would show the 'remote portal view'.

  • BlackMist00BlackMist00 ✭✭
    edited April 2020

    Post removed. My app version isn't yet 2.44.1 which allegedly has "Bugfix: Fixed softlock that sometimes occurred when recharging Portals" which I'm hopeful will be a resolution for this problem - however, 2.44.1 is not yet available to my handset for some reason.

  • When I noted the "Bugfix: Fixed softlock that sometimes occurred when recharging Portals" is was very hopeful, but alas.

    Why has this not been acknowledge as an issue and fixed by now? It was first raised EIGHT months ago. The client seems to complete the recharge activity 1-2 seconds after rendering the background roading etc, however this data acquisition and rendering can take well in excess of 10 seconds. Interestingly enough, the delay does not exist if you recharge a remote portal that was in the vicinity of a previously remotely recharged portal, so there is clearly some map loading and caching occurring.

  • I wish the speed lock was removed from recharge. When riding on a long trip, I like to pick up xm and recharge my keys. I don't mind the longer delay time, but the speed lock seemed to be more limiting then in the past for recharges.

  • Is anyone at Niantic even able to acknowledge the existence of this issue and advise whether any investigation etc with a view to fixing it is being performed?

  • Dirtyjoe619Dirtyjoe619 ✭✭✭
    edited June 2020

    Well now it seems the workaround doesn't work anymore. I even tried wile tethered to high speed wifi internet and the delay is still there. I hope this parity issue gets fixed. As it stands, the portal will say "My name is Roland Jarvis." about three times per recharge tap.

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