Prime freezes

In the middle of my lunch walk Prime freezes... how can I help developers to improve Prime? This is not fun anymore...

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  • how can I help developers to improve Prime?

    By first starting to state which device, os and version you are using and what you were doing/have done when it happened.

    Saying Prime freezes is as useful as saying the sun is hot.

  • I also have a big problem when launching Prime on my OnePlus 6T, Android 9.

    Prime now hangs after reinstalling, clearing cache etc... Now asks for my Gmail account (choice either Google or Facebook) - so selected Google, then message; "A network error has occurred - RETRY" - Have full Wi-Fi and alternative 4G signal, no weak signals.

    Some users suggest there is a problem with my Gmail account with Niantic, but Ingress works fine in Redacted and on this site and the Events site.

    Other issues I have after reinstalling is the app will launch partially, and then a partial map appears and then I get a flickering yellow message at the bottom of the screen under the map; "Synch in Progress - Tutorial Loaded".... no way out of this but to terminate the app.

    Help anyone?

  • Subsequent notes: Prime Build = 2.29.2.ecc17158 - This evening I reinstalled and Prime worked fine first time.

    Then I closed the app and now it loads the partial map and displays the flickering yellow message at the bottom of the screen under the map; "Synch in Progress - Tutorial Loaded".... no way out of this but to terminate the app. Subsequent loads, give the same result, but load attempt 5 (no clearing of cache or reinstall) worked again.

    What on Earth is going on here?

  • Should I be posting this elsewhere?

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