my account has been unjustly blocked
in General
someone thought I was a cheater because I took over a lot of portals I had a lot of time so I walked around the city for a few hours and since the portals were close it was not a problem to hack them
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when I log in, I write access denied
That was never a problem for me. One day I got over a million ap and almost 40km just wandering and playing.
You probably did something else.
you have to appeal, god bless you, if you are banned already 99% of the time there is no coming back
If your appeal gets auto-rejected, consider trying to reach out to a Vanguard to see if they can escalate the issue for you.
Vanguards have no influence on bans or ban appeals.
If your appeal is auto rejected, appeal again. Never take the first answer as final.
And also, there isn't such a thing as auto-reject. Appeals are actually checked by actual humans. If your appeal is rejected, opening a second one isn't going to change the outcome unless you can provide new information that hasn't already been considered
Vanguards can escalate appeal requests, or at least they were able to do so in the past. They don't have any influence on the answer, but they historically did have influence on whether a human reviewed the case. (Or so I have been led to understand, via what they've said.)
Vanguard here ... And no, your perception of "having a human review the appeal" is wrong. All appeals are reviewed by humans. There isn't an auto-close feature.
The only thing VG could possibly do was ask that an appeal that's still open after a time be reviewed a bit faster. If the appeal is already closed, then there is nothing to escalate.
What people seem to attribute to auto-closing is the perception that their appeal was closed too fast. What they don't consider or decide to overlook is possibly the fact that the very thing that got them banned in the first place is an obvious flag on the account, and doesn't require a second look.