Investigating: Error Indicating your Account Doesn't Exist

We're currently looking into an issue where logging into the Intel Map results in an error message indicating that your account is suspended and/or that your account doesn't exist.

Don't panic! Reloading Ingress and/or the Intel Map should resolve this issue and restore access.

If you continue to experience issues, please submit a ticket via the Help Center.

Post edited by NianticThomas on


  • ohh thanks god i think that my account was suspended..

  • My account is still suspended from 22 July, how long is this going to continue?

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