Investigating: Error Indicating your Account Doesn't Exist

edited August 29 in App Feedback

We're currently looking into an issue where logging into the Intel Map results in an error message indicating that your account is suspended and/or that your account doesn't exist.

Don't panic! Reloading Ingress and/or the Intel Map should resolve this issue and restore access.

If you continue to experience issues, please submit a ticket via the Help Center.

Post edited by NianticThomas on


  • ohh thanks god i think that my account was suspended..

  • My account is still suspended from 22 July, how long is this going to continue?

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