Banished for?

I have been temporarily (hope) banished. After that, when Redacted came back online. I logged in, I only played a few hours. Now I can't create links, take over portals. Support writes me off with automatic formulas about violations. I've been playing since 2016. I do not use "thrid party software", only official applications from the store (Prime, Redacted & Wizards Unite). I had both versions installed on one device (the same phone for a year or more, Xiaomi Redmi 4A). I play on both versions.. Replaced by another device and the problem still appears. Does anyone else have such problems?

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